UX Researcher, Consumer Banking Group, Group Design

Found in: Talent SG C2 - 1 week ago

Singapur, Singapore DBS Bank Full time
UX Researcher, Consumer Banking Group, Group Design-(WD56967)

What you'll be doing

You will keep us on our toes. Remind us to look away from the comfort of our screens and back at the reality—where our customers live. You will keep asking, 'Why are we doing this again?'. And not be satisfied with the answer, 'If we build it, they will come.

Here's what your week might look like

Not everything has to be tested. You will identify when research is required and when best practices are the way to go. And you will help us communicate that to our stakeholders. You'll lead a team to do the groundwork: qualitative and quantitative research. We've done some interesting stuff: diary study (we got people to log all their payments and write about each), Ethnography (observe how small merchants are coping with digital payments) and others. In short, we love to experiment and hope you will join in. You'll guide the team to create sharp and concise reports full of actionable findings. Your reports will be things of beauty that will inspire your colleagues to truly start seeing through the eyes of our customers. You'll build a strong community of practice around iterative research and design to support upcoming and ongoing projects and initiatives. UX is a pretty established discipline here at DBS (thanks to one person especially), but we can always use help to evangelise the importance of good UX Research, and how, just because it has the word 'research' in it, it doesn't take months

Here are the experience and skills we'd love you to have

You have 6-8 years of relevant experience. You have experience leading research teams and working closely with designers. You've had hands-on involvement with an end-to-end research process. You have a working knowledge of qualitative and quantitative data analyses, usability testing, eye tracking, card sorting, survey evaluation, A/B and multivariate testing and heuristic evaluations. You can filter out noise to uncover actionable insights. In our experience, people who are organised, methodical and analytical are very good at this. You are an eloquent public speaker and an accomplished report-writer. You are an empathic human being with interest in psychology, anthropology, human-computer interaction, cognitive science and business.

Bonus points

You have a passion for Research Ops You have experience in the fintech industry. You've been a designer yourself (or have some design experience). We find that it really helps when working with designers. You are a 'best practice junkie' and have a treasure trove of usability research around the best design pattern to use. You're kind of a behavioural science geek.

Your team and career

You will belong to two families: the CBG UX Design team and Research & Insights team. You will report to a research manager, and work very closely with people from Research & Insights. You will own user research for key consumer products.

About DBS

DBS is a leading financial services group in Asia. We are headquartered in Singapore, with a growing presence in Greater China, Southeast Asia and South Asia.

We were named the Best Bank in the World by Global Finance in August 2018—the first Singapore and Asian bank to receive this honour.

We want our customers to  Live more, Bank less.  And we want to  make banking invisible.

Every day, there’s a lot more to explore, experience and enjoy—and a lot less time to do it in. That’s why we’ve created banking that’s fast, natural, effortless. Banking that’s with you wherever life takes you, instead of taking you away from life. So you can enjoy a lot more life, with a lot less bank.

About the design team

Hi, we are the DBS user experience design team

We create digital products that deserve to be built because they solve real problems in an impactful way with empathy. 

How we design

We go beyond numbers

Every dollar means something. No one actually wants money. We want what it can give us. So we acknowledge that money is not really about money. We inject emotion into our products to go from transactional to magical.

We have one profound idea

Because ambiguity is the enemy of good user experience. What is our unique value proposition? Would adding another feature dilute the idea or make it stronger?

Connect with us

  • UX Researcher

    Found in: Talent SG 2 C2 - 7 days ago

    Singapur, Singapore AC P. COMPUTER TRAINING & CONSULTANCY PTE LTD Full time

    Roles & ResponsibilitiesEmail to: hr_admin@acpcomputer.edu.sgSubject: UX –Researcher1. Responsibilities· Define and plan qualitative user research to effectively inform the design and development of products & services.· Recruit participants for research.· Conduct qualitative user research independently (e.g. in-depth interviews, contextual inquiries,...

  • VP, Credit Administration Group

    Found in: Talent SG C2 - 1 week ago

    Singapur, Singapore SMBC Group Full time

    Responsibilities Execute strategic plans & operational goals for Credit Administration Middle Office deliverables which are to be aligned to organizational objectives. Assist Group Head to plan & manage budgets for respective groups within direction of Management. Identify areas for process optimization, efficiency enhancement & cost reduction in...

  • Assoc/Analyst, Campaign Analyst, Consumer Banking Group Data Chapter, Group Transformation

    Found in: Talent SG C2 - 1 week ago

    Singapur, Singapore DBS Bank Full time

    Business Function    As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to...

  • AVP/SA, Data/Business Analyst

    Found in: Talent SG C2 - 1 week ago

    Singapur, Singapore DBS Bank Full time

    Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help...

  • Director/Executive Director, Strategic Planning Group

    Found in: Talent SG C2 - 2 weeks ago

    Singapur, Singapore SMBC Group Full time

    Responsibilities Enhance business performance of subsidiaries and affiliates in Indonesia and expand overall business and each line of business in retail banking, including digital banking, by working closely with stakeholders to gather and provide insightful analysis, develop and propose solutions to capture business opportunities. Keep abreast of...

  • UX Researcher

    Found in: Talent SG C2 - 1 week ago

    Singapur, Singapore Unison Consulting Pte Ltd Full time

    Unison Consulting Pte Ltd is seeking a talented and experienced UX Researcher to join our dynamic team. As a UX Researcher, you will play a key role in understanding user needs and preferences, and translating them into actionable insights that drive the design and development of user-centered products and services. You will conduct user research studies,...

  • Assistant Manager/Manager

    Found in: Talent SG C2 - 1 week ago

    Singapur, Singapore Kuok Group Full time

    Work with team to develop investment strategies and asset allocation recommendations.Perform top-down sector analysis to understand industry specific drivers, assess competitive landscape, evaluate opportunities and risks.Perform bottom-up selection through detailed analysis of investment opportunities in public equities, special situations, start-ups, and...

  • Senior VP, Digital Currency

    Found in: Talent SG C2 - 2 weeks ago

    Singapur, Singapore United Overseas Bank Full time

    Senior VP, Digital Currency & Payments. Group Transaction Banking, Group Wholesale Banking Posting Date: 28-May-2023 Location: Raffles (City Area), Singapore, Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and...

  • VP/AVP, Senior Data Analyst

    Found in: Talent SG C2 - 1 week ago

    Singapur, Singapore DBS Bank Full time

    Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help...

  • VP, Relationship Management, Group Corporate Banking, Group Wholesale Banking

    Found in: Talent SG C2 - 1 week ago

    Singapur, Singapore United Overseas Bank Full time

    VP, Relationship Management, Group Corporate Banking, Group Wholesale Banking Posting Date: 20-May-2023 Location: Raffles (City Area), Singapore, Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19...

  • UI/UX Designer

    Found in: Talent SG C2 - 2 weeks ago

    Singapur, Singapore Helius Full time

    Job Brief: Seeking a seasoned UI/UX designer proficient in aligning business needs with technical constraints. Responsible for conducting user research, interviews, and surveys to create sitemaps, wireframes, prototypes, and more. This role will encompass designing product functionality and iterating based on user testing. Responsibilities: Transform...

  • VP, Relationship Management, Group Corporate Banking, Group Wholesale Banking

    Found in: Talent SG C2 - 1 week ago

    Singapur, Singapore United Overseas Bank Full time

    VP, Relationship Management, Group Corporate Banking, Group Wholesale Banking Posting Date: 19-May-2023 Location: Singapore (City Area), Singapore, Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19...

  • UX Researcher

    Found in: Talent SG C2 - 1 week ago

    Singapur, Singapore Snaphunt Full time

    The OfferWork within a company with a solid track record of successExcellent career development opportunitiesWork alongside & learn from best in class talentThe JobResponsibilities:Plan and conduct user research studies, including usability testing, interviews, surveys, and ethnographic studies.Analyze research data to uncover insights about user behaviors,...

  • Vice President, Business Finance for Group Wholesale Banking, Group Finance

    Found in: Talent SG C2 - 1 week ago

    Singapur, Singapore United Overseas Bank Full time

    Vice President, Business Finance for Group Wholesale Banking, Group Finance Posting Date: 26-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and...

  • Tax Assistant Manager/Manager, Group Banking

    Found in: Talent SG C2 - 1 week ago

    Singapur, Singapore Sea Full time

    Job Description You will be part of the Group Tax team based in Singapore overseeing the full spectrum of tax matters for the banking entities.Job DescriptionResponsible for the group's banking related entities tax matters covering direct tax, indirect tax and transfer pricingEnsure the compliance of local financial services tax requirements, including the...

  • SVP, Group Digital Ecosystem Partnerships, Group Business Banking

    Found in: Talent SG C2 - 1 week ago

    Singapur, Singapore United Overseas Bank Full time

    SVP, Group Digital Ecosystem Partnerships, Group Business Banking Posting Date: 07-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories...

  • VP, Relationship Management

    Found in: Talent SG C2 - 1 week ago

    Singapur, Singapore United Overseas Bank Full time

    VP, Relationship Management - Industry Group, Group Commercial Banking Posting Date: 30-May-2023 Location: Singapore, Singapore Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia...

  • Executive Director, Head of Credit Review Group, Internal Audit Department Asia Pacific Division

    Found in: Talent SG C2 - 3 days ago

    Singapur, Singapore SMBC Group Full time

    Responsibilities Responsible for the supervision and resource planning of the Credit Review Group(CRG). Provide guidance and further enhance the overall capability of CRG. Management reporting on CRG’s activities in a timely manner. Support Co-Heads of IADAP on the reporting of CRG’s activities to internal and external stakeholders. ...

  • VP/AVP, Relationship Management, Group Corporate Banking, Group Wholesale Banking

    Found in: Talent SG C2 - 1 week ago

    Singapur, Singapore United Overseas Bank Full time

    VP/AVP, Relationship Management, Group Corporate Banking, Group Wholesale Banking Posting Date: 01-Jun-2023 Location: Raffles (City Area), Singapore, Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19...

  • Senior/Graphic Designer

    Found in: Talent SG C2 - 2 weeks ago

    Singapur, Singapore Mandai Wildlife Group Full time

    Mandai Wildlife Group is dedicated to caring for the planet and protecting animals and nature. Conservation education is intrinsic in all interactions with the Group, to inspire action for a healthier world. Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown...