Employee Experience, Associate Director
2 weeks ago
The key areas of responsibility are:
Lead and own all aspects of client programs, including building strong client relationships, proactively delivering counsel to clients, developing strategic plans, overseeing day-to-day work program execution and the work of several team members, managing account budgets, staffing and work quality, integrating expertise from the broader Edelman network, and partnering with senior colleagues. Support business development, including new business, organic growth with existing clients, prospecting, and developing innovative new service offerings and approaches for our clients. Talent development for colleagues whom you manage directly or indirectly, serving as a role model and champion for development beyond the immediate team. Maintain strong internal and external networks and visibility through thought leadership, contributing to marketing efforts and identifying opportunities to increase team and capability profiles. Financial management, including negotiating contracts, supervising and forecasting account budgets, and managing invoicing, billing and client reporting.
Preferred Qualifications:
A bachelor's degree or professional qualifications in communications, business administration, organizational development, industrial psychology or a related discipline from an accredited college or university. Proven track record in employee engagement, change management or internal communications with large organizations, preferably as an external consultant. Experience working with and counseling senior management. Highly adaptable and able to work across several clients and projects, managing them all confidently and with a high level of competence. Experience managing clients – either at an agency, consulting firm or in-house as a communications/engagement business partner. Excellent planning, organizational and project management skills, particularly relating to the development and ongoing management of employee engagement programs. Solid knowledge of industry best and emerging practices. Interest in and ability to develop and train staff. Excellent verbal and written communication skills. Proficiency in the Japanese language is a plus.
A successful candidate will have experience in several of the items listed below:
Designing and executing executive interviews, focus groups and workshops. Creating and telling a consistent, inclusive story that employees understand, support and feel proud to share with others. Developing change programs that help leaders and managers engage their teams with authenticity, credibility and consistency. Design and execution of Employee Value Proposition/Employer Branding programs. Deploying digital collaboration tools such as mobile apps, intranet portals, et. that help employees share ideas and learn from each other. Identifying the right communication channels and design to ensure messages reach employees in the most effective, appropriate and timely way. Leading change and culture communications including vision, values and purpose. Managing large-scale change and transaction support often caused by restructuring, mergers, acquisitions or divestitures. Drive new business proposals and presentations.-
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