Application Support Analyst
3 months ago
Position Overview
As the Service Operations Specialist, you will be reporting to a Service Operations Manager/Lead. You will support the various hospital systems and its applications. This will include IT operational incidents and management support on day-to-day operational activities to define, implement and continuously optimize service operations process and/or tool to improve business continuity and resiliency.
Role & Responsibilities
Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks Monitor service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity Liaise with internal and/or external stakeholders to identify system / data product requirements and develop mitigating and/or preventive solutions Defect fixes and resiliency related improvements Assist in investigation of user reported issues Provide support for mission critical systems including, follow up / corrective actions for production issues and defects Support user requirement analysis for performance & security related application changes Support the preparation of proposals for modified or replacement systems / data products Support the analysis of existing systems through information collection Assist in training and develop supporting documentation for all service operations activities Maintain service operations documentation, guides, specifications and interfaces between legacy and new systems/data products Create/Update Standard Operating Procedures (SOP) to improve work efficiency Able to provide 24 x7 application support and handle multiple applicationsRequirements
Possess a Diploma/Degree Computer Science, Computer Engineering, Information Technology or any other relevant discipline Minimum 4 to 5 years of experience in applications support or similar activities Possessed supervisory experience with a team of minimum 2 before Experience in MS Windows environment & application support Able to work independently and possess good communication skill to liaise with various stakeholders such as users, vendors and etcApply Now
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