Escalation Engineer

An Escalation Engineer will require to works on mainly high and critical issues as escalated by the Product Support team with very complex factors involved, some of which are product bugs.Also, will need to engage member of Support and R&D (Product Development) and manage the communication between the teams. In some instances, they will need to communicate...

Responsibilities: Manage and oversee projects related to lift and escalator installations. Coordinate with clients, architects, suppliers, and subcontractors to ensure successful project execution. Review and analyze project requirements and design specifications. Provide technical expertise and support in the selection and procurement of lift and escalator...

Aufgaben You will be responsible for the Operation & Business Development of lift advisory and smart lift services within the Real Estate and Infrastructure Division. Key Responsibilities: Responsible for developing go-to-market sales strategy and tactics to achieve or exceed assigned revenue and profitability targets and grow customer base in...

Overview Cloud Ops and Innovation (CO+I) is the engine that powers Microsoft’s cloud services. The team is responsible for designing, building, and operating our unified global datacenters; managing the demand planning and capacity utilization of our unified infrastructure; and for operating the physical infrastructure (including supply chain,...

Job Purpose To lead a team to manage the operations and maintenance of station and depot escalators and lift, ensuring quality of work and deliverables are following contractual requirements and compliance with statutory requirement, SMRT rules and regulations. Responsibilities To lead a team and manage contractors performing Preventive...

[What the role is] As a Lecturer, your contributions go beyond teaching and facilitating learning. You will play a critical role in recognising and nurturing your students’ potential and their lifelong learning needs. [What you will be working on] In addition to your teaching duties, you will carry out industry or consultancy projects to help you...

Job Purpose To manage and supervise contractors in the maintenance of station and depot escalators and lift, ensuring quality of work and deliverables are following contractual requirements and compliance with statutory requirement, SMRT rules and regulations. Responsibilities • To manage and supervise contractors performing Preventive...

Job Description Serve as the primary technical resource for the team , providing guidance and support on complex issues. Collaborate with team members to prioritize and address critical cases. Oversee the escalation process for complex or urgent issues requiring immediate attention and prioritize them accordingly. Maintain clear...

6 months - 1 years experience in IT Support  Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers  Provide user data and application recovery Use diagnostic tools...

The Corporate IT Security Operations team plays an important role in securing our business operations globally, supporting Corporate IT's mission of helping Sea develop competitive advantages to achieve strategic goals and meet operational requirements.The Security Engineer’s overall responsibilities are in the engineering and operation of the enterprise...

Provide excellent customer service. Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation. Support on desktops, notebooks, printers, scanners hardware components. Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications...

Responsibilities Provide expert-level technical support for complex enterprise network environments Design, implement, and optimize network solutions across various industries Troubleshoot and resolve critical network issues, ensuring minimal downtime Lead high-priority network projects, including Tech-Refresh initiatives Participate in 24/7...

• Continuous Service Improvement: Add value to Data Centre Operations by identifying improvement opportunities to sharpen Production stability, stakeholders experience and overall service quality. • Identifying opportunities for automation within production processes to streamline operations and reduce manual intervention. • Timely escalation and...

Responsibilities Provide expert-level technical support for complex enterprise network environments Design, implement, and optimize network solutions across various industries Troubleshoot and resolve critical network issues, ensuring minimal downtime Lead high-priority network projects, including Tech-Refresh initiatives and performing proof of...

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce...

Title: Service Desk Engineer Job ID: Location: ST Engineering Hub, SG Description: Job Req ID: About ST Engineering ST Engineering  is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than countries. The Group uses technology and innovation to...

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...

Job Description Field service support for Esco products. Handle all breakdown calls in an earliest response time. Ensure high level of customer satisfaction and effectively manage customer expectations. Prepares monthly reports to present the over-all performance of the service and technical application management. Monitors repairs and...

Our Infrastructure team provides the end-to-end managed services and solutions for the Group's entire Internet infrastructure alongside running business applications. We excel in building the architecture, providing solutions and operations of data center, connectivity, cloud, networking, system, storage and security. We are a proud provider of high-quality...

Responsibilities Provide expert-level technical support for complex enterprise network environments Design, implement, and optimize network solutions across various industries Troubleshoot and resolve critical network issues, ensuring minimal downtime Lead high-priority network projects, including Tech-Refresh initiatives Participate in 24/7...