Assistant VP, Production Support Level 2, Group Infrastructure
3 weeks ago
Assistant VP, Production Support Level 2, Group Infrastructure & Platform Services
Posting Date: 26-May-2023 Location:Singapore (City Area), Singapore, Singapore, 048624
Company: United Overseas Bank Ltd
About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the Department
Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.
We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.
Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.
Job Responsibilities
Participate in incident information gathering, clarification, and analysis in order to evaluate impact and effort estimate and translate into a solution of a production issue. Critical examination of requirements and understanding operations and systems. Create and modify procedures to solve problems considering technical capacity and limitations. Implementing solutions that align with the organization's business objectives. Assisting in defining system scope and objectives; researching and fact-finding; analyzing business and user requirements for complex projects, and managing requirements t projects by conducting thorough testing of related applications. Build and maintain repository for deliverables, methodologies, and production support documents Analyze and route issues to proper teams and oversees issues and resolution to closure.
Job Requirements
Bachelor’s Degree in Computer Science/Engineering. Hands on experience in ALDON and technically proficient. Experience in SilverLake banking system, preference is RBK/GTD. Experience in AS400/iSeries database and operation system for at least 5 years. Experience in system architecture and design. Requires superior analytics and problem-solving skills. Must be attentive to details. Ability to work in a fast-paced, team-oriented environment. A strong & assertive communicator in speaking & writing Experience in Mainframe/Credit Card industry (optional)
Good to have:
Essential Technical Skill:
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