VP, Production Support Level 2 Lead, Group Infrastructure
3 weeks ago
VP, Production Support Level 2 Lead, Group Infrastructure & Platform Services
Posting Date: 06-May-2023 Location:Singapore (City Area), Singapore, 048624
Company: United Overseas Bank Ltd
About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the Department
Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.
We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.
Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.
Job Responsibilities
Team Lead of Level 2 Application Support Analysts with people management responsibility. Lead cross functional teams to troubleshoot and resolve, communicate complex incidents and deep underlying issues Performance analysis and fine tuning of real time and batch systems Assess operational readiness of new products / applications / flows. Drive non-functional requirements. Manage production defect changes and work closely with Development teams to provide strong governance for control for the applications in scope Manage Vendor for prioritization of issues, continuous service improvement, process improvement, cost management and audit issues. Conduct Monthly service review track SLAs adherence from vendors. Manage a workload which is subject to changing priorities and demands Ensures essential process / procedures are followed and contribute to defining standards. Drive the change in culture to ensure Production Support best practices is implemented while ensuring partnerships with developers and business partners are strengthened. Execute continuous service improvement plan, process improvement and automation Act as a facilitator and coordinate between various teams like Infrastructure, development team to resolve, analysis of root cause for complex issues and outages Work across multiple application management areas and support teams to ensure high level of support service. Effectively communicate and interact with infrastructure and supporting technology groups across a distributed environment to drive problem resolution and service levels. Work closely with 1st & 2nd level support and development teams to ensure team is meeting the business’ requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders. Follow through to ensure incidents and problems are resolved according to SLA.
Job Requirements
Minimum 8-10 years of experience working in IT industry with 6-8 years of experience in Technology solutions or support service delivery in the banking industry. Domain knowledge in Credit/Debit cards. Prior experience in large scale enterprise application development, capacity planning, optimization, re-engineering, and performance fine tuning and cost optimization Demonstrate accountability, leadership, independent initiatives and willingness to lead. Strong team player with management skills. Flexible and being able to manage time effectively. Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision. Experience in leading staff in a Production Support group in a high availability / mission critical environment. Ability to technically analyse problems encountered with these systems and employing technical skills to overcome them. Experience in managing communications across business and technology stakeholders at varying levels across a medium to large scale enterprise. Solid understanding of ITIL methodology
Essential Technical Skill:
-
Singapur, Singapore United Overseas Bank Full timeAssistant VP, Production Support Level 2, Group Infrastructure & Platform Services Posting Date: 26-May-2023 Location: Singapore (City Area), Singapore, Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in...
-
First VP, Technical Production Support Lead
2 weeks ago
Singapur, Singapore United Overseas Bank Full timeFirst VP, Technical Production Support Lead (Core Banking), Group Infrastructure & Platform Services Posting Date: 31-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and...
-
Singapur, Singapore United Overseas Bank Full timeAssistant VP, Shift Lead Production Support Engineer, Group Infrastructure & Platform Services Posting Date: 25-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in...
-
Singapur, Singapore United Overseas Bank Full timeVP Infrastructure Project Manager, Group Infrastructure & Platform Services Posting Date: 19-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and...
-
Senior VP, Product
3 weeks ago
Singapur, Singapore United Overseas Bank Full timeSenior VP, Product & Domain Support Lead (Channels), Production Services, Group Technology Posting Date: 08-May-2023 Location: Alexandra Road, Singapore, Singapore Company: 3677 About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories...
-
VP Build Engineer, Group Infrastructure
3 weeks ago
Singapur, Singapore United Overseas Bank Full timeVP Build Engineer, Group Infrastructure & Platform Services Posting Date: 13-May-2023 Location: Singapore, Alexandra Company: 3677 About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In...
-
Singapur, Singapore United Overseas Bank Full timeAssistant VP, Murex Functional and Technical Support, Group Infrastructure & Platform Services Posting Date: 16-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in...
-
Singapur, Singapore United Overseas Bank Full timeSenior VP/ First VP, IT Disaster Recovery Head, Group Infrastructure & Platform Services Posting Date: 13-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19...
-
VP, Major Incident
3 weeks ago
Singapur, Singapore United Overseas Bank Full timeVP, Major Incident & Problem Manager, Group Infrastructure & Platform Services Posting Date: 09-May-2023 Location: Singapore, Singapore, Alexandra Company: 3677 About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific,...
-
Singapur, Singapore United Overseas Bank Full timeVP, Business Development and Support Manager, Cards & Payments Product, Group Retail Posting Date: 22-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19...
-
First VP, Lead System Analyst, Group Technology
3 weeks ago
Singapur, Singapore United Overseas Bank Full timeFirst VP, Lead System Analyst, Group Technology Posting Date: 22-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific,...
-
Singapur, Singapore United Overseas Bank Full timeVP, Network Security Engineer, Group Infrastructure & Platform Services Posting Date: 20-May-2023 Location: Singapore, Alexandra Company: 3677 About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North...
-
Singapur, Singapore United Overseas Bank Full timeVP, Group Wholesale Operations and Standardisation, Group Technology & Ops Posting Date: 21-May-2023 Location: Singapore (City Area), Singapore, Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19...
-
Singapur, Singapore United Overseas Bank Full timeVP, IT Service Operations Manager, Group Infrastructure & Platform Services (PROCO) Posting Date: 08-May-2023 Location: Singapore, Alexandra Company: 3677 About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific,...
-
First VP/VP, Product Manager
3 weeks ago
Singapur, Singapore United Overseas Bank Full timeFirst VP/VP, Product Manager - Cash Management Products, Group Transaction Banking Posting Date: 15-May-2023 Location: Singapore (City Area), Singapore, Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in...
-
Singapur, Singapore United Overseas Bank Full timeFirst VP, Test Environment Lead, Group Technology & Operations Posting Date: 06-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in...
-
VP, Marketing Technology Lead, Group Retail
3 weeks ago
Singapur, Singapore United Overseas Bank Full timeVP, Marketing Technology Lead, Group Retail Posting Date: 10-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific,...
-
VP, Development Manager
3 weeks ago
Singapur, Singapore United Overseas Bank Full timeVP, Development Manager (Squad Lead), Group Technology Posting Date: 22-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia...
-
Senior VP, Group Wholesale Operations
3 weeks ago
Singapur, Singapore United Overseas Bank Full timeSenior VP, Group Wholesale Operations & Standardization, Group Technology & Ops Posting Date: 11-May-2023 Location: Singapore (City Area), Singapore, Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19...
-
Singapur, Singapore United Overseas Bank Full timeManager, Application Support Analyst, Group Infrastructure & Platform Services Posting Date: 23-May-2023 Location: Singapore, Alexandra Company: 3677 About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and...
