Senior Client Manager

2 months ago

Singapur, Singapore NTT DATA Full time

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

Responsible for selling the company’s products or services to and maintaining relationships with existing accounts

What you'll be doing

A Client Manager is a quota-bearing sales persona and the primary purpose of the role is to take full ownership of named client accounts, retain these clients and find new business. The Client Manager is assigned a range of development and maintenance accounts and held accountable for the performance achievement of those accounts in terms of revenue retention, profitability management, and growth.

The Client Manager will work directly with clients at a variety of levels as well as internal sales teams such as Sales Specialists and pre-sales architects and post the sale; the delivery teams. They ‘champion’ the delivery teams’ understanding of the client’s solution requirements, and initiate improvement programs ensuring that the client remains committed to our solutions which leads to more sales opportunities.

Building and developing excellent stakeholder relationships with new and existing clients, fully understanding the client and the industry in which they operate will be a core focus of this role. A substantial amount of time will be spent on client engagement and engaged selling, but also liaising with internal teams to make sure the client’s needs are attended to.

Responsibilities
Client ownership and relationship builder

Take primary responsibility for the client and act as internal client owner within assigned accountsManage and grow relationships to drive expansion and renewals across all solutions and servicesResponsible for client solution penetration and education, account monitoring and portfolio reporting, and issue resolution ownershipLead the business conversations at C-levelBecome the reliable point of contact to further strengthen relationships


Client and industry expert

Gain insights into client’s most urgent business problems or business opportunities while linking how our solutions and services offerings can add client business valueMaintain a high level of the relevant industry, product, and service knowledge to have meaningful conversations and generally stay ahead of trendsCollect and analyze data to learn more about the client and the industry in which they operate


Owning the sales process

Collaboratively work with extended sales teams, especially Sales Specialists, pre-sales architects, and commercial architects to successfully position the solution and/or service and see the opportunity through to closurePartner with internal teams to ensure the scope of work and proposals are tracked, managed, and delivered on timeWork closely with other in territory counterparts and matrix teams to achieve the shared goal of growth; yet are held accountable for own targetsUse NTT Ltd.’s sales methodologies and tools such as target plans, opportunity plans and account plans to support the sales process and data-driven insightsDevelop and implement an opportunity plan, to provide regular check-ins with the primary point of contact and have an established process for getting buy-in from all stakeholdersMaintain a pipeline of leads on Salesforce.com


Deal structuring

Create comprehensive client business plans and engage in complex deal negotiation to build a stable, growing pipeline of current and future business opportunities.Engage in complex deal structuring and negotiation efforts designed to protect existing business and win new deals.Lead business negotiations for contracts ensuring deals are risk-free and profitableClient retention and expansionMinimize churn and maximize retention in assigned accountsLand, adopt, expand, renew – Identify client business needs with a view to help shape solution development by the wider pursuit teamsActively search for expansion opportunities


Knowledge, Skills, and Attributes Required

Good knowledge of Managed Services across domains such as Networking, Collaboration, Data Centres, Security and so onClient-centricity coupled with problem-solvingStrong business acumen and negotiation skills to craft solutions that are beneficial to NTT and the clientAbility to pro-actively and independently identify and qualify opportunities; an entrepreneurial mindset is keyNatural team player – ability to coordinate and liaise with delivery teams across multiple business areasQuick learner to understand any new solutions that are ready to take to marketCustomer value management and understanding profitability and ratios of clientsA strategic future thinker who anticipates and considers external and internal factors with the ability to develop long-term plansAbility to ask the right questions and tell great stories and have empathy with the client’s challenges. Superior communication skills are a given.


Required Experience

You will need to demonstrate an impressive track record of selling solutions and managing enterprise accounts; especially Managed Services type accounts across multiple technology domains. These typically involve selling complex solutions and services to the C-suite in large enterprise accounts.Proof of structuring large, multi-year profitable contractsDemonstrate the ability to build strong relationships with clients across all levelsStrong experience in networking with senior internal and external people in the specialist area of expertiseExperience in managing the entire sales process, contracting process, and legal implications of a deal


Required Qualifications and Certifications

A post-graduate type degree such as an MBA or similar would be advantageous.

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Apply Apply Back to search results

  • Senior Client Manager

    6 months ago

    Singapur, Singapore NTT Full time

    JOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...

  • Senior Client Portfolio Manager

    7 months ago

    Singapur, Singapore F3317 Franklin Templeton Investments (Asia) Limited Full time

    At Franklin Templeton, we’re advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe...

  • Senior Associate, Client Relationship Management

    7 months ago

    Singapur, Singapore Brookfield Asset Management Full time

    Job Description About the role This role is a Senior Associate level opportunity in the Private Funds Group at Brookfield Asset Management with the focus being to support the senior client relationship managers (“CRMs”) in their goal to raise capital for the Brookfield Private Funds, with a specific focus on institutional investors in Asia Pacific,...

  • Senior Client Executive

    8 months ago

    Singapur, Singapore dentsu Full time

    The purpose of this role is to provide support to the senior team, taking responsibility for all administrative tasks within the team to ensure campaigns run smoothly and to plan. Job Title: Senior Client Executive Job Description: Key responsibilities:Effectively runs the day to day planning on key accountsBuilds and develops media owner relationships...

  • Senior Client Delivery Manager

    1 month ago

    Singapur, Singapore NTT Full time

    JOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...

  • Senior Client Delivery Manager

    1 month ago

    Singapur, Singapore NTT DATA Full time

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...

  • Client Manager

    6 months ago

    Singapur, Singapore NTT Full time

    JOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...

  • Senior Manager, Client Services

    1 month ago

    Singapur, Singapore Just Global Full time

    Just Global: At Just Global we live and breathe B2B and believe in igniting B2B relationships. Our independent, global team actively engages with clients to put our deep technical knowledge and unique perspectives of markets and buying processes to work. We maximize insights, we spark creativity, and we leverage technology to inspire brand loyalty and drive...

  • Client Manager

    1 month ago

    Singapur, Singapore NTT DATA Full time

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...

  • Senior Manager, Client Info Security

    6 months ago

    Singapur, Singapore Singtel Full time

    NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more.  We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse...

  • Senior Client Services Manager, GBM

    6 months ago

    Singapur, Singapore Aon Full time

    Senior Client Services Manager, GBM Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day...

  • Senior Client Director

    6 months ago

    Singapur, Singapore MetrixLab Full time

    About Us: MetrixLab is a fast-growing global market research and insights company that’s challenging the status quo of insights. By blending evolving technology with passionate experts, MetrixLab helps global and local brands to drive more impact, and forges partnerships to drive sustainably equitable growth. From creative testing to brand...

  • Senior Manager, Client Information Security

    7 months ago

    Singapur, Singapore Singtel Full time

    NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 countries, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse...

  • Senior Client Service Manager

    3 weeks ago

    Singapur, Singapore Vontobel Holding AG Full time

    Are you looking to join a high performing sales team? We are currently looking for a highly driven energetic Singapore based Client Service Manager within the Intermediary Clients, Asia team.Within the Intermediary clients Asia team focused on client servicing and sales support . The candidate supports the managers and sales relationship managers through a...

  • Senior Client Advisor

    7 months ago

    Singapur, Singapore United Overseas Bank Full time

    Senior Client Advisor Posting Date: 13-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America....

  • Client Technology Manager

    8 months ago

    Singapur, Singapore ECI Full time

    ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...

  • Project Manager, Client Onboarding

    1 month ago

    Singapur, Singapore Enfusion Full time

    Enfusion is a pioneer in developing innovative, native cloud investment management software, analytics, and managed services for asset managers and hedge funds around the globe. We underpin the investment operations of fund managers from our global offices spanning four continents. Our unique, seamless, SaaS-based platform is reshaping the global investment...

  • Manager, PR

    2 months ago

    Singapur, Singapore PRecious Communications Pte. Ltd. Full time

    As a Manager, you are responsible for initiating, developing and managing appropriate communication strategies and programmes to achieve clients’ objectives and be responsible for their overall successful implementation and management.ResponsibilitiesAccount ManagementDay-to-day management of account, including WIP meetings, according to agreed programme...

  • Associate Director/Senior Manager

    7 months ago

    Singapur, Singapore 475 FIL Asia Holdings Pte Ltd HK Branch Full time

    About the Opportunity Job Type: PermanentApplication Deadline: 31 July 2024 Title Associate Director/Senior Manager - GMS Client Onboarding Department Global Mandate Services Location Hong Kong/Singapore We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working...

  • Client Manager

    4 months ago

    Singapur, Singapore Schroders Full time

    Company Overview As a global investment manager, we help institutions, intermediaries and individuals meet their goals, fulfil their ambitions, and prepare for the future. But as the world changes, so do our clients’ needs. That’s why we have a long history of adapting to suit the times and keeping our focus on what matters most to our clients. ...