APAC Senior Application Consultant, Molecular Lab
1 month ago
The Position
Job Description
APAC Senior Application Consultant (Sequencing Lab), Application & Consulting, Lab and C-Suite Value Stream, Roche Diagnostics Asia Pacific
Role Purpose:
As the Senior Application Consultant for Sequencing Lab systems, you will be responsible for:
Supporting the Molecular Lab business team as well as a network of affiliate application teams through the Asia Pacific network.
Technical customer support and service for the Sequencing Lab portfolio.
Establish and retain customer loyalty by answering inquiries about experimental design, the scientific characteristics of our products and by providing advice/ troubleshooting on improving applications results for Next-Generation Sequencing (NGS).
Proactively utilize information and internal resources to aid in the resolution of technical issues.
Synthesize response to inquiries based on research, literature and laboratory experimentation.
Troubleshoot issues related to users’ technical skills, biochemistry/assay design, experimental design, software and instruments.
Interpret affiliates’ needs and identify proper issue escalation pathways.
Align and develop application training plans with stakeholders in Global and APAC affiliates.
In this role, you will:
Provide expertise knowledge of the products and application to provide a consultative scientific support including assist in product selection, experimental design and workflow optimization.
Take ownership and drive improvement of technical support for pre- and post-sales including troubleshooting and simple data analysis on Roche products for affiliates and customers.
Gather and deliver strategic and competitive feedback, communicating use cases to Global and Regional stakeholders.
Coordinate and/or perform application training and demonstrations.
Report to the Application Consulting Team Manager, Lab & C-Suite Value Stream.
Who you are:
Experience in sequencing laboratory discipline is required including sample preparation, workflow and target capture.
Experience in teamwork and project management in matrix organization, preferably a regional structure.
A great team player with willingness for overseas travel up to 30% of the time.
Familiarity with the technological trends and their relevance to the healthcare industry
Qualification and Experience:
Experience in Sequencing Lab is or equivalent experience preferred; Bachelor’s or Master’s Degree with at least 5 years lab experience in biochemistry, molecular biopsy, genetic biotechnology or appropriate biological or biomedical science field.
Pactical application experience in providing applications trainings and support in experimental design, troubleshooting and NGS wet lab experience (library prep, PCR and target enrichment).
Familiar with bioinformatics software, methodologies and NGS application in oncology.
Solid commercial acumen which can be demonstrated by previous success in bringing the benefits of sales, marketing or operational experience to solve business issues or capitalize on market opportunities.
Clear vision of and commitment to providing outstanding customer service.
Excellent organization, analytical and systematic troubleshooting skills.
Ability to work independently and as part of a team towards corporate goals.
Good aptitude for working with diverse cultural groups
Excellent written and verbal communication skills. Outstanding presentation and training skills.
Location:
Singapore is the preferred location, however other locations within Asia Pacific may consider for short-term measures.
APAC:
This is a diverse region culturally and with respect to business maturity. APAC Spirit is an embodiment of the organization we in the APAC region aspire to be. As a member of this region, you will strive to deeply understand, live and encourage those around you to embrace the APAC Spirit principles.
As this position is a regional role, international business travel will be required depending upon the business location of the successful candidate and ongoing business project activities.
Roche is strongly committed to a diverse and inclusive workplace. We strive to build teams that represent a range of backgrounds, perspectives, and skills. Embracing diversity enables us to create a great place to work and to innovate for patients
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