Platform Solution Success Manager

4 weeks ago

Singapur, Singapore FICO Full time

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 90+ countries make better decisions. Join our world-class team today and fulfill your career potential

The Opportunity

"As an SSM, you will develop long-term relationships with your customers, connecting with key business executives and stakeholders, developing an understanding of their business requirements and goals, and how they are using FICO Platform. Leveraging this customer knowledge, and your FICO Platform expertise, you will provide adoption, industry and solution best practices and personalized recommendations to ensure your customers maximize value from their investment in FICO Platform." - VP, Sales Management

What You’ll Contribute

  • Manage relationships across various customer teams, brands, and/or departments to further strengthen FICO’s partnership.
  • Engage regularly with customers via strategic business and account reviews to evaluate needs and strategic direction.
  • Be an expert on the customer’s FICO Platform deployment and a  go-to person along with the Platform SSE for their strategic business direction.
  • Identify and grow opportunities within your customer base and collaborate with the sales teams to ensure growth attainment.
  • Continually assess, document, and analyze customer progress toward stated goals and results, educating customers on the value they generate with their FICO Platform solutions.
  • Ensure customers employ best practices and their FICO solutions are optimized for maximum value.
  • Ensure any account issues are resolved quickly, leveraging resources from across the company as needed in partnership with the CSM team.
  • Develop success plans for customers that outline their critical success factors, metrics for success, potential issues and provide recommendations.
  • Monitor and facilitate the customer’s adoption of our solution features and functionality, and provides the FICO team with an understanding of their overall business needs as they relate to our products.
  • Partner with Professional Services to prioritize project delivery and maintain project workblocks.
  • Establish a trusted adviser relationship that works to ensure customer’s overall satisfaction with our products and solutions.
  • Serve as an escalation point when needed to facilitate the resolution of unexpected issues, connecting customers with the right resources for assistance, and working with our helpdesk team to provide the appropriate business and technical context to ensure resolution.

What We’re Seeking

  • Relevant experience in a managing adoption and the associated revenue targets in a customer facing services role.
  • Ability to work collaboratively with the SSE, KAM, GTS, Product Management, and CSM team members.
  • Experience working with SaaS technology.
  • Experience working with clients in financial services.
  • Experience working around onboarding, CRM, collections and retail banking use cases.
  • Proven track record of building management and senior management relationships.
  • Willingness and ability to travel 25 – 50%.

Our Offer to You

  • An inclusive culture strongly reflecting our core values:  Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
  • The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
  • Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
  • An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

  • Platform Solution Sales Executive

    2 weeks ago

    Singapur, Singapore FICO Full time

    FICO (NYSE: FICO) is a top global analytics software company, helping businesses in over 90 countries optimize their decisions. Come join our exceptional team today to unlock your career potential!The OpportunityFICO is seeking to expand the successful Global Platform Software Sales Team in Singapore. As a Solution Sales Executive (SSE) for the FICO...

  • Platform Solution Sales Executive

    4 weeks ago

    Singapur, Singapore FICO Full time

    FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 90+ countries make better decisions. Join our world-class team today and fulfill your career potential!The Opportunity"FICO is looking for an addition to our talented and successful Global Platform Software Sales Team based in Singapore. As a member of this team, you...

  • Platform Solution Sales Executive

    4 weeks ago

    Singapur, Singapore FICO Full time

    FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!The Opportunity"FICO is looking for an addition to our talented and successful Global Platform Software Sales Team based in Singapore. As a member of this team, you...

  • Product Marketing Manager, Platform Solutions

    2 months ago

    Singapur, Singapore TikTok Full time

    Team Introduction Pangle is the ad network of TikTok for Business, enabling global app developers and mobile site operators to grow their apps/websites and maximize earnings through exclusive ad demand from TikTok for Business. Pangle offers a growing all-mobile network in over 20 emerging markets, with proven success in Asia Pacific, the Middle East, and...

  • Product Marketing Manager, Platform Solutions

    4 weeks ago

    Singapur, Singapore TikTok Full time

    Team Introduction Pangle is the ad network of TikTok for Business, enabling global app developers and mobile site operators to grow their apps/websites and maximize earnings through exclusive ad demand from TikTok for Business. Pangle offers a growing all-mobile network in over 20 emerging markets, with proven success in Asia Pacific, the Middle East, and...

  • Solutions Engineering Manager

    2 weeks ago

    Singapur, Singapore MPC Moving Picture Company Full time

    Company Description Wise was launched in 2011 with the vision of making international money transfers cheap, fair, and simple. Today, our multi-currency account helps more than 16 million people and businesses manage their money across the world. Over the past decade, Wise has built a global payments infrastructure that has revolutionised how money...

  • Solutions Engineering Manager

    2 weeks ago

    Singapur, Singapore Wise Full time

    Company Description Wise was launched in 2011 with the vision of making international money transfers cheap, fair, and simple. Today, our multi-currency account helps more than 16 million people and businesses manage their money across the world. Over the past decade, Wise has built a global payments infrastructure that has revolutionised how money...

  • Solutions Engineering Manager

    3 days ago

    Singapur, Singapore Wise Full time

    Job DescriptionSolutions Engineering at Wise is a post sales role, focussed on working with our integrating partners to enable them to successfully launch a product based on Wise’s products. The role is multifaceted but it has two main responsibilities — technical delivery of partners and solutioning of complex new integrations. This includes providing...

  • Product Manager, Platform Security

    2 weeks ago

    Singapur, Singapore Lenovo Full time

    Product Manager of Platform Security at LenovoThe Product Manager of Platform Security will have a key role in influencing the security landscape for PCs and smart devices in Lenovo's Commercial business. Bringing expertise in BIOS, firmware (FW), and hardware security, the individual will lead efforts to enhance product security against emerging threats....

  • Merchant Success Manager

    2 weeks ago

    Singapur, Singapore Singapore Airlines Full time

    Job DescriptionThe successful candidate will be part of a dynamic team tasked with managing partner accounts and merchants' operations on SIA's Digital Lifestyle Platform (Kris+). Key Responsibilities Manage key accounts of Kris+ by ensuring revenue and transactions growth. Monitor merchant performance, ensure merchant ROI and identify expansion...

  • Technical Customer Success Manager, APJ

    1 month ago

    Singapur, Singapore mParticle Full time

    Please read Required Experience before applying Only candidates that meet the required experience will be considered. ! mParticle is looking for an experienced Technical Customer Success Manager to work with our top tier Enterprise customer base that includes some of the world’s best consumer-facing brands. Our Customer Success team is tasked with...

  • Technical Customer Success Manager, APJ

    4 weeks ago

    Singapur, Singapore mParticle Full time

    Please read Required Experience before applying Only candidates that meet the required experience will be considered. ! mParticle is looking for an experienced Technical Customer Success Manager to work with our top tier Enterprise customer base that includes some of the world’s best consumer-facing brands. Our Customer Success team is tasked with...

  • Customer Success Manager

    1 month ago

    Singapur, Singapore Autodesk Full time

    Position Overview About Autodesk Construction Solutions Autodesk has reimagined the construction business for the digital age, helping companies address the most important challenges they face today while preparing for new ways of working in the future. The Autodesk Construction Solutions (ACS) portfolio connects the office, trailer, and field so...

  • Customer Success Manager

    2 weeks ago

    Singapur, Singapore Autodesk Full time

    Position Overview About Autodesk Construction Solutions Autodesk has reimagined the construction business for the digital age, helping companies address the most important challenges they face today while preparing for new ways of working in the future. The Autodesk Construction Solutions (ACS) portfolio connects the office, trailer, and field so...

  • Customer Success Manager

    4 weeks ago

    Singapur, Singapore Autodesk Full time

    Position Overview About Autodesk Construction Solutions Autodesk has reimagined the construction business for the digital age, helping companies address the most important challenges they face today while preparing for new ways of working in the future. The Autodesk Construction Solutions (ACS) portfolio connects the office, trailer, and field so...

  • Customer Success Manager

    2 weeks ago

    Singapur, Singapore Zendesk Full time

    Job DescriptionWe are seeking a dynamic and enthusiastic individual who is passionate about cultivating strong connections and delivering exceptional customer experiences.As Customer Success Managers (CSM), we provide consultation on a range of Customer Support/Experience (CX) and Employee Experience (EX) solutions from the Zendesk SaaS suite to a diverse...

  • Customer Success Manager

    4 weeks ago

    Singapur, Singapore Ivalua Full time

    CUSTOMER SUCCESS MANAGER- Singapore (M/F)Ivalua is a leading provider of cloud-based procurement solutions globally. THE OPPORTUNITYAs a Customer Success Manager, you’ll play a critical role in ensuring that our customers aresuccessful and getting value out of the Ivalua platform. You’ll manage a portfolio ofcustomers as their solutions are implemented...

  • Customer Success Manager

    2 months ago

    Singapur, Singapore Ivalua Full time

    CUSTOMER SUCCESS MANAGER- Singapore (M/F)Ivalua is a leading provider of cloud-based procurement solutions globally. THE OPPORTUNITYAs a Customer Success Manager, you’ll play a critical role in ensuring that our customers aresuccessful and getting value out of the Ivalua platform. You’ll manage a portfolio ofcustomers as their solutions are implemented...

  • Head of Customer Success

    2 weeks ago

    Singapur, Singapore Recooty Full time

    Job ResponsibilitiesReporting to SVP & Head APAC, you will be a key strategic driver for establishing Tapad's Identity platform in APAC. Your job is to ensure customer success for our marketer partners by utilizing the Tapad platform to achieve their digital sales and distribution goals. Focusing on Tapad customers in APAC, you will have end-to-end...

  • Head of Customer Success

    2 weeks ago

    Singapur, Singapore Recooty Full time

    Job Responsibilities Reporting to SVP & Head APAC, you will be a key strategic driver for establishing Tapad's Identity platform in APAC. Your job is to ensure customer success for our marketer partners by utilizing the Tapad platform to achieve their digital sales and distribution goals. Focusing on Tapad customers in APAC, you will have end-to-end...