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Service Contract Specialist

2 months ago

Singapur, Singapore Getinge South East Asia Pte.Ltd Full time

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Job Overview

The Service Contract Specialist, part of the Service Back-Office team, is responsible for managing all aspects of service contracts. The role's primary objective is to ensure timely proposal and renewal of contracts, maintain profitability, and accurately manage contracts within the system.

Duties & Responsibilities

Monitor the expiration of existing warranty and service contracts.

Develop pricing structures for service contracts based on product lines and contract levels.

Collaborate with Service Managers to prepare contract proposals.

Prepare proposals for tender submissions.

Ensure contracts comply with company guidelines.

Send contract proposals to customers promptly.

Follow up with customers and revise contract proposals as needed.

Review contract terms and conditions to protect the company's interests.

Create warranty and service contracts in SAP and archieve the hard copies.

Update contracts in SAP when equipment is decommissioned, ensuring documentation is current.

Bill customers for contracts, send invoices via email, and upload them to customer platforms.

Prepare monthly service contract KPI reports (e.g. renwal rate, profitability, trends).

Perfgorm any ad-hoc duties assigned by the line manager and/or the Company.

Requirements:

Diploma or degree in Business Administration, Finance, or a related field. Proven experience in contract administration, preferrably in a service - oriented industry. Experience in preparing, negotiating, and managing contracts. Strong analytical and problem-solving skills. Detail-oriented with excellent organizational skills. Ability to work independently and collaboratively within a team. Experience with SAP service contracts, PowerBI, or Celonis is a plus.

#LI-FK1

About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.