CRM Executive

4 months ago


Singapur, Singapore PRISM+ Full time

PRISM+ is the largest Singaporean direct-to-consmer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organisation, and we are seeking new teammates to join us on our exciting journey.

If you have a taste and strong passion for personalised marketing, look no further We are looking for a critical-thinker who is also detail-oriented individual to steer our CRM initiatives to the next level.

Your key responsibilities will include:

  • Owning CRM-related channels (eg. Newsletters, Marketplace Inbox, SMS, etc)
  • Crafting a circular customer lifecycle ecosystem from nurturing & converting to up-selling & cross-selling
  • Planning content and activation strategies tailored for each stage of customer journey (pre-sale and after-sale)
  • Be the key owner for all customer-database related matters
  • Generate reports with actionable insights to guide direction of future activities
  • Propose AB tests and new ways of running CRM channels

Requirements

  • Min. diploma/degree in Business or Marketing related fields
  • Min. 2-3 years of working experience in CRM-related marketing roles
  • Strong content and copywriting skills with high proficiency in English language (spoken and written)
  • Possess hands-on experienced in CRM-related platforms and tech-stacks
  • Proficiency in Microsoft Excel and other reporting tools (eg. Tableau, DataStudio, etc) is a plus
  • Experience in photoshop or any design tools is a plus

Benefits

  • Attractive remuneration package
  • Annual outpatient benefit (Includes dental and optical benefits)
  • Health insurance
  • Annual increment
  • Performance bonuses
  • Birthday leave
  • Free bubble tea on Fridays


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