Service Desk

Job Purpose Provide L1/L2 technical troubleshooting & customer service across a wide range of technologies as part of our Shared Service Desk. Support clients via various channels i.e phone, ticket portals, emails. Drive to closure for incidents & Service Requests tickets raised. Route issues to SMEs, vendors and act as point of contact to internal...

Job Purpose Provide L1/L2 technical troubleshooting & customer service across a wide range of technologies as part of our Shared Service Desk. Support clients via various channels i.e phone, ticket portals, emails. Drive to closure for incidents & Service Requests tickets raised. Route issues to SMEs, vendors and act as point of contact to internal...

Requirement 1. Min 1 year End user support experience, Desktop or Technical Service Desk. Customer Service Experience in non tech call center environment will not be considered. 2. Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support. POSITION SUMMARY The 1st Level Remote Support is required to provide 1st...

With us, you’ll be able to make it happen. NCS is a leading technology services firm, operating across Asia Pacific in over 20 cities, providing services and solutions in consulting, digital services, technology, and more. We believe in utilizing the power of technology to make extraordinary things happen and to create lasting impact and value for...

NTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to...

NTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to...

NTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to...

WHAT WE DO The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media-buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. So if you're talented, driven, creative, and...

WHAT WE DO The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media-buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. So if you're talented, driven, creative, and...

Ensign is currently looking for a new team member!Responsibilities:Ability to lead shifts and support the Team Lead in SD operationsOffer guidance to shift members and handle challenging customer callsProvide 24x7 helpdesk support, ensuring excellent customer service by addressing inquiries, requests, or complaints promptly within customer SLAManage ticket...

With us, you’ll be able to make it happen. NCS is a leading technology services firm, operating across Asia Pacific in over 20 cities, providing services and solutions in consulting, digital services, technology, and more. We believe in utilizing the power of technology to make extraordinary things happen and to create lasting impact and value for...

Are you looking for value adding and impactful work? Do you want to make a difference with your expertise? With us, you’ll be able to make it happen. NCS is a leading technology services firm, operating across Asia Pacific in over 20 cities, providing services and solutions in consulting, digital services, technology, and more. We believe in...

Work Location: Educational Institute near Upp Changi MRT stationWorking Hours: Monday to Friday (8.00 am to 6.00 pm) + 2 Saturdays (8.30 am to 1.00 pm) per monthSalary: Up to $2800 (subject to qualification & relevant working experience)Scope of services: Provide 1st Level Technical Support to users...

Work Location: Educational Institute near Upp Changi MRT stationWorking Hours: Monday to Friday (8.00 am to 6.00 pm) + 2 Saturdays (8.30 am to 1.00 pm) per monthSalary: Up to $2800 (subject to qualification & relevant working experience)Scope of services: Provide 1st Level Technical Support to users...

Work Location: Educational Institute near Upp Changi MRT station Working Hours: Monday to Friday (8.00 am to 6.00 pm) + 2 Saturdays (8.30 am to 1.00 pm) per month Salary: Up to $2800 (subject to qualification & relevant working experience) Scope of services: Provide 1st Level Technical Support to users over phone on technical issue or via remote...

Perform Level 1/2 diagnosis and resolution of incidents / requests raised Log and track customer system problems, incidents, issues, requests and queries raised by users Ensure all issues are prioritized and resolved within SLA standards Perform incident closure, verifying problem resolution with users and documenting resolution procedures Handle...

Perform Level 1/2 diagnosis and resolution of incidents / requests raised Log and track customer system problems, incidents, issues, requests and queries raised by users Ensure all issues are prioritized and resolved within SLA standards Perform incident closure, verifying problem resolution with users and documenting resolution procedures Handle...

Key Responsibilities Manages the Asia service desk and deskside support which includes centralized service desk center and distributed on-site deskside operations in Asia countries (China, Japan, Korea, South East Asia, and Taiwan). Responsible for managing the service and cost structure and lifecycle of Asia service desk and deskside operations. ...

The Front Desk Officer at a gym serves as the first point of contact for members and potential members. They play a crucial role in creating a welcoming and friendly environment that encourages regular gym usage and member retention. Job Description: We are looking for a friendly, energetic, and highly-organized individual to join our team as a Gym...

Job Description: Level 1.5/Remote Desktop Management Agents will take ownership of all tickets routed to them which require a higher level of technical analysis and will work these tickets to resolution or route to the appropriate Resolution Group. They will handle problems and issues the first-tier (Level One agents) of help desk support but are...