Service Desk Agent

Hello, Thanks for connecting.My Company, Atelier Lumikha, serves up smart, streamlined back-office work that leverages offshore talent and proven technology. We do the work: simple or complex, so you’re covered. During the last decade, we’ve refined an approach to selective hiring and incremental improvement to build a culture of quality performance and...

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our...

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our...

NTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to...

NTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to...

NTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to...

Job Description: Level 1.5/Remote Desktop Management Agents will take ownership of all tickets routed to them which require a higher level of technical analysis and will work these tickets to resolution or route to the appropriate Resolution Group. They will handle problems and issues the first-tier (Level One agents) of help desk support but are...

Roles & Responsibilities Provide First Call Resolution (FCR) technical support Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions Troubleshoot and investigate cause of user’s problem Update work information with all troubleshooting steps used in the ticketing system...

Summary: The Agent Lead is the technical escalation point for the Incident Management process, they provide support to respective stakeholders and can take over the call/ticket if and when needed. The Agent Lead is the primary facilitator of knowledge transfer and will proactively identify training requirements for the team. They will deliver the...

The OfferOpportunity within a company with a solid track record of performanceLeadership RoleOpportunity to make a positive impactThe JobYour responsibilities will include: Provide exceptional customer service via email, and chat, assisting clients with their travel inquiries Troubleshoot and resolve client concerns in a timely and professional manner...

Key Responsibilities Manages the Asia service desk and deskside support which includes centralized service desk center and distributed on-site deskside operations in Asia countries (China, Japan, Korea, South East Asia, and Taiwan). Responsible for managing the service and cost structure and lifecycle of Asia service desk and deskside operations. ...

Job Description: DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries,...

Summary: The Agent Lead is the technical escalation point for the Incident Management process, they provide support to respective stakeholders and can take over the call/ticket if and when needed. The Agent Lead is the primary facilitator of knowledge transfer and will proactively identify training requirements for the team. They will deliver the...

Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new...

Job DescriptionWhat do we expect from you?Under the general guidance of the Front Office Manager or any other authorized by the management, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest...

Job Purpose Provide L1/L2 technical troubleshooting & customer service across a wide range of technologies as part of our Shared Service Desk. Support clients via various channels i.e phone, ticket portals, emails. Drive to closure for incidents & Service Requests tickets raised. Route issues to SMEs, vendors and act as point of contact to internal...

Job Purpose Provide L1/L2 technical troubleshooting & customer service across a wide range of technologies as part of our Shared Service Desk. Support clients via various channels i.e phone, ticket portals, emails. Drive to closure for incidents & Service Requests tickets raised. Route issues to SMEs, vendors and act as point of contact to internal...

Company Description Mondrian Singapore Introduction A breaker of boundaries, the hotel is ideally placed between the mavericks of Chinatown and the makers of the CBD. Today, Duxton Hill is Singapore’s most up-and-coming neighbourhood, featuring barista cafes, world-class eateries and bars, art galleries and independent boutiques. Now Mondrian arrives at...

Requirement 1. Min 1 year End user support experience, Desktop or Technical Service Desk. Customer Service Experience in non tech call center environment will not be considered. 2. Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support. POSITION SUMMARY The 1st Level Remote Support is required to provide 1st...

With us, you’ll be able to make it happen. NCS is a leading technology services firm, operating across Asia Pacific in over 20 cities, providing services and solutions in consulting, digital services, technology, and more. We believe in utilizing the power of technology to make extraordinary things happen and to create lasting impact and value for...