Clinical Sales Specialist

1 month ago

Singapur, Singapore Abbott Full time

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

In Abbott’s Electrophysiology (EP) business, we’re advancing the treatment of heart disease through breakthrough medical technologies in atrial fibrillation, allowing people to restore their health and get on with their lives.

Primary Function:

This position will be primarily responsible in providing clinical, sales, educational and technical support in response to field inquiries from physicians, health care professionals, patients, involving EP products. Performs work that involves a high degree of independence. Identifies and routinely uses the most effective, cost efficient and best business practices to execute processes; continually evaluates their effectiveness and appropriateness. Exercises independent judgment in planning, organizing, and performing work; monitors performance and reports status to manager.

Major Responsibilities:

Acts as a clinical interface between the medical community and the business. Provides formal in-service / education to Electro-Physiologists Provide expert clinical consultation on the use of our system to the Electro-Physiologists and lab support staff. Coordinate all necessary logistics related to hospital training for new accounts. Initiate, develop, expand and maintain excellent customer rapport and relationship. Exhibit sound business sense and logic when utilizing assigned expense budget. Demonstrates ability to build and sustain credible business relationships with customers and shares product expertise accordingly. Provides sales, education, and clinical support in response to field inquiries on as-needed basis. Demonstrates a thorough understanding of product and technical knowledge, including Ensite cardiac 3D mapping and ablation techniques. Demonstrate ability to increase utilization of Abbott Advanced Mapping and Ablation Tools. Develops, leads and/or facilitates trainings and other programs on EP products to healthcare professionals. Remains current on developments in fields of expertise, regulatory requirements, and a good working knowledge of company and competitor products, markets, and objectives as well as industry trends. Resolves and/or facilitates resolution of problems including identifying causes to prevent re-occurrence. Performs related functions and responsibilities, on occasion, as assigned. Participate in on-site procedure observation to ensure new product evaluation is successful, utilization is encouraged, customer and personal technical knowledge is enhanced, and customer rapport is developed. Provide timely and comprehensive market information to management as requested.

Other Responsibilities:

Handle and process customer complaints in timely manner and according to Abbott policy and requirement Execute the job responsibilities according to applicable standard operating procedures of Abbott. Ensure applicable standard operating procedures of Abbott are executed. Perform other related functions and responsibilities assigned by supervisor

Requirements:

Bachelor's Degree in Biomedical Engineering/Nursing or related disciplines Minimum of 2 years clinical support or clinical sales experience, preferably within medical devices industry Willing to travel across Singapore and work overtime to support urgent cases. Ability to pick up technical product information and maintain good product knowledge Able and willing to become certified on EP products. Proven ability to achieve monthly sales activities with accounts and support clinical cases. Strong communication skills Agile and adaptable, strong teamwork skills, strong organizational skills,

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