Quality Assurance Analyst
3 months ago
Role Purpose
The Quality Specialist will be primarily responsible for performing Quality transaction monitoring across the SMB Programs for internal stakeholders as well as external vendors in APAC. Ideal candidates will need to be proficient in both Customer Service and Sales environment as well as having a good understanding of the APAC market nuances in the specific market he/she is supporting in. Success in this position requires strong critical-thinking and problem-solving skills and the ability to thrive in a dynamic and changing environment. Perform audits on recorded client interactions and provide evaluation feedback through QMS Conduct regular 1:1 or group calibration to ensure evaluations are aligned based on business requirements. Support the business in managing and implementing Quality Management standards and processes that are aligned with the global standard and relevant to the local market nuances Highlight trends and red flags to the business for better improvements Ensure accurate maintenance of sample calls/chats library Provide a bi-weekly QA dashboard highlighting QA audits completion and QA trends to all stakeholders. You have & You are: Requirement Degree preferred or equivalent practical experience; Minimum of 2 years Quality auditing experience in a call center environment Has a clear understanding of Call Center’s quality framework and methodology. Excellent interpersonal and communication skills. Bilingual - Fluent in English and one other APAC language. (speaking and writing) Self-motivated, entrepreneurial, and comfortable dealing with ambiguity. Ability to work in a fast pace environment. Strong attention to detail. Coaching experience is a plus Knowledge of digital advertising is a plus Experience in performing Root Cause Analysis/drilldown is a plus You have & You are: Requirement Degree preferred or equivalent practical experience; Minimum of 2 years Quality auditing experience in a call center environment Has a clear understanding of Call Center’s quality framework and methodology. Excellent interpersonal and communication skills. Bilingual - Fluent in English and one other APAC language. (speaking and writing) Self-motivated, entrepreneurial, and comfortable dealing with ambiguity. Ability to work in a fast pace environment. Strong attention to detail. Coaching experience is a plus Knowledge of digital advertising is a plus Experience in performing Root Cause Analysis/drilldown is a plusWe have other current jobs related to this field that you can find below
-
Quality Assurance Analyst
1 month ago
Singapur, Singapore Best Careers and Opportunities Full timeJOB LOCATION: SINGAPORE JOB TITLE: QUALITY ASSURANCE ANALYST Job Description: Role Purpose: The Quality Specialist will be primarily responsible for performing Quality transaction monitoring across the SMB Programs for internal stakeholders as well as external vendors in APAC. Ideal candidates will need to be proficient in both Customer Service and Sales...
-
Quality Assurance Analyst
4 weeks ago
Singapur, Singapore Best Careers and Opportunities Full timeJOB LOCATION: SINGAPORE JOB TITLE: QUALITY ASSURANCE ANALYST Job Description: Role Purpose: The Quality Specialist will be primarily responsible for performing Quality transaction monitoring across the SMB Programs for internal stakeholders as well as external vendors in APAC. Ideal candidates will need to be proficient in both Customer Service and Sales...
-
Quality Assurance Analyst
3 months ago
Singapur, Singapore PRISM+ Full timeAs part of the overseas department team, you play an essential part in the overseas customer service team to ensure that our customer service agents are equipped with the necessary skills and knowledge to deliver a high quality of service to our clients. Being a high growth electronics company, we are looking for a candidate who will be a strong self-starter...
-
Quality Assurance Analyst
4 weeks ago
Singapur, Singapore PRISM+ Full timeAs part of the overseas department team, you play an essential part in the overseas customer service team to ensure that our customer service agents are equipped with the necessary skills and knowledge to deliver a high quality of service to our clients. Being a high growth electronics company, we are looking for a candidate who will be a strong self-starter...
-
Quality Assurance and Quality Control
2 weeks ago
Singapur, Singapore Siemens Pte Ltd Full timeWe empower our people to stay resilient and relevant in a constantly changing world. We're looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you'd make a great addition to our vibrant international team. The Quality...
-
Senior Analyst, IT Quality Management
2 weeks ago
Singapur, Singapore WSAudiology Full timeDriven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively. We are looking for a Senior Analyst,...
-
Senior Analyst, IT Quality Management
17 hours ago
Singapur, Singapore WSAudiology Full timeDriven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively. We are looking for a Senior Analyst,...
-
Process Assurance Analyst
2 weeks ago
Singapur, Singapore Nityo Infotech Full timeKey ResponsibilitiesSome of the key responsibilities of the Process Assurance Analyst will be : Independently manage the end to end review of assigned projects based on the established process Work closely with Project Managers, Technical Delivery Managers and other key Project stakeholders to guide the project on best practises and SDM compliance Create /...
-
Process Assurance Analyst
2 months ago
Singapur, Singapore Nityo Infotech Full timeKey ResponsibilitiesSome of the key responsibilities of the Process Assurance Analyst will be : Independently manage the end to end review of assigned projects based on the established process Work closely with Project Managers, Technical Delivery Managers and other key Project stakeholders to guide the project on best practises and SDM compliance Create /...
-
Process Assurance Analyst
4 weeks ago
Singapur, Singapore Nityo Infotech Full timeKey ResponsibilitiesSome of the key responsibilities of the Process Assurance Analyst will be : Independently manage the end to end review of assigned projects based on the established process Work closely with Project Managers, Technical Delivery Managers and other key Project stakeholders to guide the project on best practises and SDM compliance Create /...
-
Quality assurance engineer
2 weeks ago
Singapur, Singapore WORLDWIDE COMPUTER SOLUTIONS PTE. LTD. Full timeRoles & ResponsibilitiesProduct Testing: Conduct thorough testing of both old and new computer hardware products, such as desktops, laptops, motherboards, and IT/computer accessories, to ensure they meet required performance and reliability standards.Inspection and Evaluation: Inspect incoming used/old computers, laptops, and tower/rack servers for any...
-
Process Assurance Analyst
1 month ago
Singapur, Singapore Encora Inc. Full timeProcess Assurance Analyst Experience: 6 years Job Mode: Full-time Work Mode: On-site The Process Assurance Team (PAT) is within Global Market and Enterprise Technology (GMET) organization, supporting bank’s Project, Development and Service Delivery teams to ensure process compliance to System Development Methodology (SDM) process The team acts as a...
-
Process Assurance Analyst
2 weeks ago
Singapur, Singapore Encora Inc. Full timeProcess Assurance Analyst Experience: 6 years Job Mode: Full-time Work Mode: On-site The Process Assurance Team (PAT) is within Global Market and Enterprise Technology (GMET) organization, supporting bank's Project, Development and Service Delivery teams to ensure process compliance to System Development Methodology (SDM) process The team acts as a...
-
Process Assurance Analyst
4 weeks ago
Singapur, Singapore Encora Inc. Full timeProcess Assurance Analyst Experience: 6 years Job Mode: Full-time Work Mode: On-site The Process Assurance Team (PAT) is within Global Market and Enterprise Technology (GMET) organization, supporting bank’s Project, Development and Service Delivery teams to ensure process compliance to System Development Methodology (SDM) process The team acts as a...
-
Quality assurance engineer
1 month ago
Singapur, Singapore WORLDWIDE COMPUTER SOLUTIONS PTE. LTD. Full timeRoles & Responsibilities1. Product Testing: Conduct thorough testing of old and new computer hardware products, including desktops, laptops, Motherboard, and IT/Computer accessories, to ensure they meet performance and reliability standards.2. Inspection and Evaluation: Inspect incoming used/old computer, laptops and Tower/Rack server inventory for defects...
-
Quality assurance engineer
4 weeks ago
Singapur, Singapore WORLDWIDE COMPUTER SOLUTIONS PTE. LTD. Full timeRoles & Responsibilities1. Product Testing: Conduct thorough testing of old and new computer hardware products, including desktops, laptops, Motherboard, and IT/Computer accessories, to ensure they meet performance and reliability standards.2. Inspection and Evaluation: Inspect incoming used/old computer, laptops and Tower/Rack server inventory for defects...
-
Technology Assurance Analyst
3 months ago
Singapur, Singapore Nityo Infotech Full time•8+ years working experience as technology auditor or technology assurance/compliance/governance analyst/specialist •Accredited compliance management certification•Familiarity of industry compliance standards•Ability to analyse organisational operating procedures and standards •Comfortable collaborating with different stakeholders•Meticulous...
-
Technology Assurance Analyst
4 weeks ago
Singapur, Singapore Nityo Infotech Full time•8+ years working experience as technology auditor or technology assurance/compliance/governance analyst/specialist •Accredited compliance management certification•Familiarity of industry compliance standards•Ability to analyse organisational operating procedures and standards •Comfortable collaborating with different stakeholders•Meticulous...
-
Executive, Quality Assurance
2 months ago
Singapur, Singapore DKSH Full timeLead in Quality Operations (QO) on Controlled Drug process. - To manage all the required QA inspections, controls and verifications for Controlled Drug to ensure compliance of warehousing processes from inbound to outbound to SOP/ WI, clients’ and /or regulatory requirements - To verify quality defects / quarantined products. - To perform...
-
Executive, Quality Assurance
2 weeks ago
Singapur, Singapore DKSH Full timeLead in Quality Operations (QO) on Controlled Drug process. To manage all the required QA inspections, controls and verifications for Controlled Drug to ensure compliance of warehousing processes from inbound to outbound to SOP/ WI, clients' and /or regulatory requirements To verify quality defects / quarantined products. To perform self-inspection /...