Southeast Asia CW Hub Lead
2 weeks ago
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
South East Asia CW Hub Lead
REPORTING TO: Regional Operations Lead
DIRECT REPORTS: Site Leads
DUTIES & RESPONSIBILITIES:
People Management
Provide leadership to FM teams in the Area Develop and sustain a high-quality well-motivated team. Ensure high staff morale, trust and work ethics Build and maintain an environment that supports teamwork, co-operation and performance excellence within team Mentor and enable Training & Development of team members Promote Initiative/Idea sharing across the sites in the Area and create opportunities for wider collaboration in the account and company.Client/Stakeholder Management
Establish/Strengthen credible relationships with Client and BU Stakeholders in the Area. Interact on a regular basis with Client and BU Stakeholders in the Area to sustain healthy relationships.Contracts Management
Ensure that all Regional/Area contracts are implemented with excellence at sites and performance managed working closely with respective Regional/Local Sourcing team Work with Regional and Global Purchasing to implement Regional/Global sourcing strategiesSite Operations Management
Deliver services as defined in the relevant Schedules of the Master Agreement ensuring the implementation and compliance with Best Practice procedures Ensure critical & key performance measurements & achieve targets Ensure that Account Management is informed immediately of any Critical Performance incidents on site/s and support in performing the follow-up actions and communications. Ensure Completion of all required audits and achieve targets in the Area. Standardize Operating Procedures and ensure compliance with Client’s policies and procedures, including all government regulations in the Area Provide oversight to team in planning and execution of minor moves/restack and ad-hoc projectsHealth & Safety Management
Ensure that all sites meet all legal and Client required H&S regulations Ensure that all JLL staff are working in compliance with H&S regulationsFinance Management
Ensure that all sites meet all financial targets and control requirements Provide oversight to all sites ensuring standard monthly/quarterly/annual reporting and management reports are completed as requiredREQUIRED QUALIFICATIONS & EXPERIENCE
Degree or Diploma in Business Administration/ Hospitality/ Facilities or equivalent qualification Minimum of 5 years’ experience in Finance, Hospitality, Property Management or Facilities Management.LEADERSHIP
Represent JLL by behaving consistently with cultural and company requirements. Provide services to client in keeping with client’s cultural and company requirements. Work unsupervised & manage the work of others. Assist & mentor colleagues.PERSONAL EFFECTIVENESS
Define the team’s delivery objectives with reference to the Master Agreement & requirements of the client and site. Provide regular feedback on the overall performance of the delivery team to both Jones Lang LaSalle Account Management & the client representatives. Works towards individual as well as team targets, monitor and manages individual performance.DECISION MAKING
Demonstrate a pro-active approach to issues. Be able to make difficult decisions and resolve problems. Recognise escalation issues & action accordingly. Actively search-out opportunities to achieve better or best results and increase the service delivery provided by JLLRELATIONSHIP BUILDING
Promote open, constructive and collaborative relations with superiors, subordinates, peers and clients. Gain respect of superiors, subordinates, peers and clients.COMMUNICATION
Listens effectively and communicate through actions and example. Encourage clear, strong written and oral communication skills within the team Ensure regular communication and suitable escalation of both issues and successes.Location:
On-site –SingaporeIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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