Service Operation Team Lead
4 months ago
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What you will do:
To manage and coordinate order with customer and support the field service engineers/FLSP at site, to handle both IR F&B (Food and Beverage) and YPS (Oil and Gas & Pharmaceutical customer base) order. To process warranty order and follow up with factory on warranty claim and part replacement.How you will do it:
Coordinating with individual customers account on the service visits for PSA, L&M and Retrofit orders. Coordinate preventive maintenance visit schedule with customer, arrange spare parts, and sub-contractors for shut down works. Coordinating with field service engineer for work preparations Meeting with customer to discuss on the job scope and requirements. Preparing the necessary documents prior to each visit of service engineer (Method Statement, Risk Assessments and Permit applications) Submit application for access to Jurong Island, customer sites. Preparing and briefing the scope of works to service engineers before each visits. Preparing and coordinating the delivery of required parts, tools and consumables for the job. Follow up on the recommendations from service engineers after each visit. Follow up on visit closure, necessary documents signed by customer and submit for invoicing. Execution of business operation and conduct are to conform to JC Singapore policies. Communicate and work closely with other departments in ensuring the overall company objectives/performance is achieved at all times. Responsive to customer on urgent callout, and take immediate actions Foster strong customer relationship with all customers enabling the company to be active & leading, speedy response time, highly profitable, excellent payment collection position at all time. Maintain high morale and team spirit in the office environment To observe, promote and practice JC culture and leadership quality’s Process warranty claim from customer and project engineer, submit application to factory and raise PR/PO for replacement part. Follow up payment or credit note to the warranty part. Arrange service engineer for part replacement under project warranty. Arrange part delivery to oversea site and coordinate with courier and logistics for custom clearance documentation. To manage a group directly reports FLSP. Working with Service Operations Manager set performance expectations & provide regular feedback to FLSPs. Driving FLSP productivity, utilization, and performance at site. Assist FLS in quoting customer for small L&M jobs from FLSP’s service report recommendation. Assist FLS in both technical knowledge and managing customer site situation. Verifying payment to suppliers & sub-contractors. With Service Operations Manager determine overall staffing requirements and gaps of FLSPs in terms of both quantity and quality of resources and create development and training plan. Conduct regular skills assessment, performance appraisal of FLSPs and review and gain approval of all performance related actions from HR and Service Operations Manager. Actively participate in trainings assigned by Service Operations Manager to enhance technical skills & product knowledge. Ensure technical support is available for FLSPs whenever required. Ensure service report, expenses claims, and timesheet submission are on time for jobs closure. Identify FLSP’s challenges on job execution, administrative works and to find out rectification solution or improvement. Perform any other duties or undertake additional role from time to time, whether ad-hoc or otherwise, as assigned by the management.What we look for:
Engineering Degree onwards or equivalent (Mechanical, Electrical, Chemical or Process) Relevant experience in HVAC / Refrigeration or similar industry is added advantage Good communication, analytical, organizing & relationship management skills Must be a proactive team player Broad based engineering background Process Refrigeration knowledge-
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