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Storage/Backup Service Manager
1 month ago
Job description
Business type
Types of Jobs - IT, Digital et Data
Job title
Storage/Backup Service Manager (Ref 57971)
Contract type
Permanent Contract
Job summary
Job Detailed Description
A Service Manager has a wide spectrum of responsibilities and actions.
As a Service Manager of his/her team, he/she:
As an experienced professional in SAN & Backup Services, he/she:
supports his/her team during diagnosis when technical issues rise in his/her scope of expertise, is aware of the global IT structure so that he/she anticipates interrelationships within the organization, engages with technical peer, Service Managers, Architect and project teams on technology roadmap and projects, facilitates transformation projects and suggest future directions for new areas of improvement and change, guarantees the production readiness and license to operate of new projects and solutions, is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role, actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations, actively assist in identifying the most technical skilled candidates for open roles, technically coach and develop partner resources to improve quality and productivity, defines the technical skillset required to support CA-CIB technologies.As the escalation point of contact for Clients, he/she:
manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality.
Supplementary Information
Legal and Regulatory responsibilities, he/she:
complies with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer. maintains appropriate knowledge to ensure to be fully qualified to undertake the role. completes all mandatory training as required to attain and maintain competence.
Position location
Geographical area
Asia, Singapore
City
Singapour
Candidate criteria
Minimal education level
Bachelor Degree / BSc Degree or equivalent
Academic qualification / Speciality
Bachelor's in engineering or relevant specialties
Level of minimal experience
6-10 years
Experience
Mandatory track record
Minimum 8-10 years of experience in managing SAN & Backup environment with about 3-5 years of experience in managing a RUN service delivery team of similar scope. Subject matter expert on technologies – HPE High-End and Mid-Tier Storages, Dell EMC ISILON, Brocade FC fabrics, synchronous cross-site replication. Knowledge and working experiences on Backup platform running Dell EMC Networker will be advantageous. Well versed with Scripting and Automation (Ansible, Python, Bash). Excellent communication, interpersonal and logical skills. Customer service oriented and a strong team player. Ability to work under pressure and a commitment to solving issues. French language proficiency would be seen as an advantage.-
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