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Storage/Backup Service Manager
2 weeks ago
Description du poste
Job Detailed Description
A Service Manager has a wide spectrum of responsibilities and actions.
As a Service Manager of his/her team, he/she:
As an experienced professional in SAN & Backup Services, he/she:
supports his/her team during diagnosis when technical issues rise in his/her scope of expertise, is aware of the global IT structure so that he/she anticipates interrelationships within the organization, engages with technical peer, Service Managers, Architect and project teams on technology roadmap and projects, facilitates transformation projects and suggest future directions for new areas of improvement and change, guarantees the production readiness and license to operate of new projects and solutions, is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role, actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations, actively assist in identifying the most technical skilled candidates for open roles, technically coach and develop partner resources to improve quality and productivity, defines the technical skillset required to support CA-CIB technologies.As the escalation point of contact for Clients, he/she:
manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality.-
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