Lifestyle Manager
4 weeks ago
INTRODUCTION TO QUINTESSENTIALLY
Quintessentially, the world’s leading luxury lifestyle group, truly understands and connects with the global HNW & UHNW community via a network of over 40 offices around the world. Dedicated to delivering an exceptional and discerning service for our members, combined with, connecting the most prestigious brands to this hard-to-reach consumer.
JOB SUMMARY
To manage each Member’s personalised experience, ensuring high individual engagement, satisfaction, loyalty, retention, and perception of value.
Daily Management; taking requests from Members which could include bespoke travel, nightclubs, booking restaurants etc. To cultivate a strong personal relationship with each individual Member. Meeting Members; analysing and efficiently handing their Membership needs and keeping the CRM system updated. Upselling and cross-selling of preferred suppliers and Quintessentially brand services. To ensure that any problems or complaints are resolved professionally and to the Members full satisfaction. Attend familiarisation trips that are on offer to learn more about our suppliers and brand services.HOURS OF WORK
Monday to Friday 9:30pm - 6:30pm.
Job Type: Full-time
REQUIREMENTS
Work background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure. Knowledge in handling executives, senior executives & VIP’s. In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals. Excellent written & oral communication - fluent English a MUST. Other languages advantageous. Outstanding project management skills – effectively manage requests from initiation to completion. Strong IT and CRM system skills. Proactive & reactive simultaneously - know the client base and anticipate their needs, show initiative.-
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