ServiceNow Senior Solution Consultant

4 weeks ago

Singapur, Singapore CloudGo Full time
Job Description

CloudGo is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow’s largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Senior Solution Consultant.

 

As a Senior Solution Consultant, you will support account executives and meet with customers and prospects to understand their business issues and desired outcomes. Once business drivers are determined, you will develop a solution that will achieve those goals. The Senior Solution Consultant is expected to build and maintain strong relationships with clients, as well as the ServiceNow teams.



We Hire for Culture First:

Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication.   We believe we don’t exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market.Other companies give you a job. We give you opportunity.
CloudGo is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.

 

 

Key Responsibilities

  • Drive innovative business solutions and digital transformation with our customers.
  • Consult with customers and prospects to understand their application development needs and pain points
  • Partner with the sales leads and others in the ServiceNow ecosystem to achieve customer success through thought leadership and driving awareness.
  • Conduct business process and technical workshops that may include enablement sessions.
  • Scope and develop application development Proof of Concepts/prototypes with prospective customers.
  • Support the discovery of opportunities and qualification of leads.
  • Provide high-level ServiceNow demos with minor to moderate configurations to convey value to clients.
  • Lead sessions and deliver Roadmap with strategic recommendations.
  • Develop solutions based on scoping sessions; solutions may include software implementation, advisory services, managed services, staff augmentation, or training.
  • Creation of quotations with the assistance of Practice Leads.
  • Provide support for Requests for Proposal (RFPs) regarding the professional services solution, deliverables, and estimate.
  • Participate in ServiceNow partnership events.
  • Collaborate with Practice Leads, members of the delivery team, sales team members to provide input and assist with the development of internal service offerings.
  • Participate in the Sales to Delivery Transition by providing the delivery team background and context, notes, process documentation, proposal, SOW, etc.
  • Assist the delivery team during the Gap Analysis to determine if a requirement is in or out-of-scope, when necessary.



Requirements
  • 5+ years’ experience with functional analysis around IT software and business processes.
  • Degree or equivalent, preferably B.E. in Computer Science or IT, and proven experience in technical consulting roles.
  • Demonstrated technical expertise in web technology and the ability to learn new technology.
  • Communication and presentation skills to include technical and business concepts.
  • Certified ServiceNow System Administrator
  • One or more ServiceNow Certified Implementation Specialist (CIS)
  • ITIL v3, or v4 Foundations Certification or in another IT framework (e.g. COBIT)
  • Ability to demonstrate proficiency with ServiceNow ITSM plus one additional application suite (ITOM, SAM, ITBM, SecOps, GRC, CSM, HRSD), required.

Professional skill requirements

  • Writing deliverables for Proposals and SOW’s, required.
  • Leading workshops and presentations for audiences various sized audiences.
  • General understanding of APIs, web services (i.e. REST, SOAP, XML), and other integration methods.
  • Reviewing process documentation including diagrams and technical manuals, required
  • Familiar with Organizational Change Management (OCM) concepts.
  • Working as a part of a team as well as independently.
  • Strong communication and presentation skills.
  • Attention to detail concerning the big picture.
  • Ability to prioritize and re-prioritize in a fast-paced work environment while performing tasks and meeting deadlines.



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