Duty Manager

3 weeks ago


Singapur, Singapore Accor Full time

Company Description

Job Description
To provide general management support throughout the hotel at all times monitoring guest satisfaction, service standard, security, employee activity, physical defects with main focus on front office operation. Profitability, ensuring the department meets its quantitative and qualitative targets. Leadership and employee matters, including managing and motivating front office teams in order to provide high quality services for guests. Lead and support all Guest Experience Initiatives within the property. Guest Satisfaction, to ensure guests have a smooth running stay at the hotel. Maintains close relationships with guests throughout their stay in order to foster loyalty. Anticipates guests’ needs and takes them into consideration. Handles guest complaints if they have not been dealt with by team members and provide a rapid solution. Monitor guest satisfaction through (but not limited) Voice of the Guest (VOG) program including online reputation, survey and in-house guest feedbacks. Strive to implement the Accor Vision and demonstrate active use of the Accor Values.
Qualifications
Bachelor's Degree or Diploma in Hospitality Management or equivalent Minimum 2-3 years of relevant experience in a similar capacity  Previous experience in a similar leadership role is an asset A service-focused personality is essential Prior experience working with Opera or a related system Strong interpersonal and problem-solving abilities and the ability to lead by example
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