Duty Officer, Sentosa Express
Found in: Talent SG C2 - 1 week ago
Job Purpose
Overall responsible for service delivery under his/her shift and acting as Point of Contact for Sentosa Development Corporation (SDC).
Responsibilities
Act as Point of Contact for Sentosa Development Corporation (SDC) for operation-related matters and incident handling Perform site supervision for the entire operations team to ensure that all operations Take responsibility for the management of Operation Command Centre (OCC), Train, and Station Operations Take responsibility for train service delivery and train service performance indices Provide leadership and motivating staff Provide guidance to staff for incident control and recovery Implement strategies to improve service level and control cost Prepare contingency plan for business continuity Conduct investigations into service disruptions or incidents and submit incident reports Conduct incident reviews and draft lessons learned as part of knowledge sharing for staff Conducting exercises and drills to maintain a high standard of competence; ensure staff are competent and qualified for their respective roles Submit reports on system performance Require performing 3 rotating shifts, including weekends and Public Holidays
Qualifications & Work Experience
Prior experience in transportation industry / OCC operations will have an added advantage.
Skills
Strong written and oral communication skills. Proficiency in Microsoft Office Excel, PowerPoint and Word. An analytical mind and strong problem-solving ability.Strides International Business is a business arm of SMRT Corporation Limited .
Anchoring on strong operations, maintenance and service (OMS) experiences, transport planning expertise, as well as engineering capabilities, Strides International offers end-to-end design-build-operate-maintain-transfer solutions and services to deliver reliability and safe journeys
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