Field Applications Specialist
1 month ago
At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.
Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, we are working at the pace of change on diagnostic tools that address the world’s biggest health challenges, driven by knowing that behind every test there is a patient waiting.
Learn about the Danaher Business System which makes everything possible.
POSITION SUMMARY:
The Field Applications Specialist, Singapore is responsible for supporting and growing the Cepheid business by assessing and delivering the application of company products to meet customer needs pre and/or post-sales among current and potential customers.
This position is part of the SEA Diagnostics and Cepheid Commercial Team and will be located in Singapore. With a primary emphasis on growing the user base, the Field Applications Specialist will provide in-field assistance, technical direction and support to customers on instrument operation, assay implementation, maintenance, be able to conduct technical presentations and product demonstrations for customers. The Field Application Specialist will work collaboratively with Sales, Marketing, Technical Support and Service to identify and assess customer needs to provide high quality customer support that exceed expectations.
ESSENTIAL JOB RESPONSIBILITIES:
Integrate Cepheid instruments (including installation), assays and connectivity solutions into customer laboratories and provide support to the customer from installation, implementation through verification and/or evaluation to customer go-live (patient reporting). Provide demonstration of Cepheid instrumentation, software and reagents to current and potential customers and proactively provide enhancements for development and optimization of Cepheid assays, software and hardware. Jointly develop account strategies with Sales Representatives aimed at increasing Cepheid business and retaining current business and lead project specific tasks that make an impact to the wider applications organisation Partner with cross-functional colleagues to drive efficiency and engage with multiple stakeholders and conduct education/technical seminars and presentations at customer sites, trade shows and workshops to drive thought leader adoption of Cepheid technology. Follow normal standard of work for documentation and customer complaint handling to ensure total customer satisfaction and ensure install and customer management database is updated with full activity traceability.MINIMUM REQUIREMENTS:
Education and Experience (in years):
Bachelor’s degree in field with 5+ years of related work experience OR Master’s degree in field with 3+ years of related work experience OR Doctoral degree in field with 2 years of related work experience. A minimum of 2 years of Medical Technologist/Clinical Laboratory Scientist experience and experience in molecular/IVD and microbiology techniques.Knowledge and skills:
Demonstrated excellent project management skills and customer relations/service skills. Strong interpersonal and communication skills and works well both independently and team orientated Proficient in computer skills (Excel, Word, PowerPoint, Lotus Notes/Outlook) Willingness to travel across SEA region, up to 50%.It would be a plus if you also possess previous experience in:
Hands-on experience with lab automation systems and with LIS/connectivity Experience with CRM, SAP, SFDC or similar toolsCepheid, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it is a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.
When you join us, you will also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you will try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we will empower you to push the boundaries of what is possible.
If you have ever wondered what is within you, there is no better time to find out.
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
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