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Head of Technology

3 months ago

Singapur, Singapore Global Blue Full time

KEY RESPONSIBILITIES OF THE ROLE
IT Governance

Establish and maintain governance frameworks, policies, and procedures to guide technology decision-making and service level of IT support.

Ensure change management processes are followed and regularly reviewed to ensure compliance and best practice.

Ensure compliance with regulatory requirements and industry best practices including management of the compliance team.

Collaborate with cross-functional teams to define governance structures and accountability, including group infrastructure and support.

Project Management & Implementation

Own the overall management of project delivery and implementation by working with various stakeholders to plan and co-ordinate efficient delivery of projects by internal and external resources.

Ensure broader IT projects are correctly managed including establishment and review of all IT projects that impact the payments business.

Review and maintain resources strategy to meet business requirements including support and new projects.

IT Strategy and Management

Develop and present the technology plan for the platform and set out goals to achieve plan.

Setting the visions, driving, and defining the strategy. Getting the agreement, and funding, and delivering – towards the objectives of business units, management, customers.

Challenge designs during the concept and review phases to drive toward reusability, efficiency, security, and stability.

Collaborate with senior leadership in Payment team to align technology strategy with overall business strategy.

Demonstrate alignment between technology and business product roadmaps.

Evaluate emerging technologies and assess their potential impact on the organization and platforms that you manage.

Performance Measurement

Define key performance indicators (KPIs) for technology initiatives.

Monitor project performance, track milestones, and assess outcomes on platform and project development.

Regularly report on progress to stakeholders and recommend corrective actions as needed.

Leverage frameworks such as the Technology Business Management (TBM) and FinOps frameworks to provide transparency over the cost, consumption, and performance of technology services.

Business Value

Work closely with business units to understand their needs and priorities.

Evaluate technology investments based on their potential value to the organization.

Partner with finance to accurately track the project portfolio expenditure including forecast, actual and accruals.

Conduct cost-benefit analyses and prioritize projects accordingly.

Identify specific metrics to measure benefits against planned investment outcomes.