AD, Frontline Performance Management

3 weeks ago


Singapur, Singapore Standard Chartered Bank Full time

Role Responsibilities

This role is under Frontline and Business Performance Team which in turn is part of the broader CCIB Business Development Team. The team owns a portfolio of productivity and frontline capability enablement tools, frontline sales processes, management and sales insights engines and recommendation tools as well as coordinate strategic workforce planning.

The incumbent will work closely with the team head on a wide range of initiatives including:

Managing and maintaining various CRMx processes, working closely with CRMx Product Owners Frontline engagement – Regularly engage with stakeholders , COO, Product, Frontline, to support sales activities and reporting Project-based initiatives – Act on the feedback from frontline to drive change via initiatives for process improvement, filling existing gaps, etc.

Strategy

Understand CCIB business strategy and the Business Development role in driving the delivery of our client proposition, commercialisation, and frontline effectiveness

Business

Develop and run CCIB Client Coverage analytics across use cases, segments, and product portfolios Design compelling Dashboards using industry leading analytics tools such as Tableau, Power BI, etc Work with developers on data sources across our key metrics to create relevant workflows using ETL tools to map data lakes across databases for insightful analysis of our frontline activities Ability to work with cross functional teams (, Finance) to analyse data and draw insights from the analysis which better enable accelerated, sustainable business growth and client relationship depth.

Processes

Drive internal and external process improvements, consulting with the business (cross product and cross regions) teams to understand needs and pain points related to tools support, solve workflow problems, and ensure internal tools and automation systems are fully leveraged. Understand and assimilate detailed and complex business processes across multiple regions and products. Identify key changes in process required to enable speed, accuracy, scalability and effectiveness.

People & Talent

Demonstrated ability to work effectively across multiple markets and navigate geographical and regulatory complexity. Ability to engage effectively at all levels of the organization, including senior management to shape and influence the Business Management agenda. Advanced knowledge of corporate banking products. Lead through example and build the appropriate culture and values, embedding a high level of team engagement. Ensure ongoing training and development for professional and personal growth.

Risk Management

Ability to manage risk, make timely decisions, develop solutions and facilitate mitigating actions.

Governance

Ensure awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role. Deliver effective governance in compliance with applicable internal policies and external laws and regulations, overseeing changes in business controls as required.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

BD MT BPMs Senior Bankers, GAMs, RAMs, FAMs Product Partners (GCM, TB, FM)

Our Ideal Candidate

Education: Bachelor’s degree required Certifications: Tableau, PBI, SAS, Alteryx/ Dataiku/ Informatica, R or Python, SQL 4+ years of experience in banking and analytics Familiarity with Banking platform and systems 

Role Specific Technical Competencies

Knowledge of banking processes and policies Data analytics and visualisation capability – Tableau, PBI, Alteryx, Dataiku etc. Addressing Frontline Needs – Products and Processes Critical thinking and problem-solving in relation to systems and data transformation Strong presentation skills
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