Jeweler

Responsibilities

Perform servicing on all orders according to Tiffany & Co. standards. Quality - Complete all craft work according to Tiffany quality and design standards; read, understand and follow written repair instructions and seek clarification when needed; inspect all assigned orders for additional defects and note, repair or escalate as appropriate; perform "specialty craft work" e.g. complex setting, enameling as appropriate to skill set and work mix.  Productivity - Meet or exceed established productivity standards based on work mix and role.  Organization - Maintain orders in an organized fashion ensuring that due dates are adhered to; report any late or potentially late orders to management. Maintain an organized bench and work space. Request any needed parts, consumable material, tools or supplies according to established procedures; maintain all assigned parts, metals and scrap in a secure and organized fashion and according to established procedures Provide administrative duties including parts management, order tracking, processing orders in the repair system, and responding to inquiries via email, phone, and instant messaging.  Meet with clients as requested to answer client questions and assist with alteration needs.  Develop a working knowledge of Tiffany & Co. products including but not limited to designers, collections, materials, methods of manufacture and repair techniques.  Proactively seek and apply new skills and techniques that result in quality, safety or productivity improvements.  Proactively share skills and techniques with coworkers; actively collaborate with coworkers, administration and management in problem solving and process improvement. Service center support:  Provide assistance as needed throughout the center; perform alternate craft work as needed and as capable; assist administration with workflow management; participate in special projects.  Comply with all health and safety requirements including personal protective equipment, hazardous material handling and disposal, machine guarding, ergonomics, etc.  Maintain a safe workstation free from risks. Immediately report any safety incidents, including "near misses", to management  Contribute to the safe and efficient operation of the workshop; assist in cleaning and maintaining common areas and equipment; report any worn, broken or unsafe tools, equipment and supplies; identify and report any gaps in workshop infrastructure. 

Qualifications  

Required 

Minimum 2 years of experience  Soldering experience Laser welding experience  Diamond setting experience  Strong attention to detail  Customer service orientation  Ability to converse professionally with clients and have a professional appearance  Strong initiative and the ability to work without constant direction  Ability to inspire trust, fairness, integrity, and professionalism Ability to work with cross functional teams  Ability to prioritize and work in a highly dynamic, fast paced and team-oriented environment 

Preferred

Degree from jewelry technical/design program  Completion of Graduate Gemology degree or completion of courses  Luxury Retail Experience 

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