Product Owner

Found in: Talent SG C2 - 2 weeks ago


Singapur, Singapore Standard Chartered Bank Full time

RESPONSIBILITIES

Strategy

Collaborate with BB country teams to develop and detail the design (end state vision) of BB CRM platform including relevant integrations  Develop the implementation roadmap for BB CRM with help of CRM product owners, secure alignment and budgets with senior management Be the front face of BB CRM squads for BB business to drive agreed Objectives and Key Results (OKRs) Benchmark Standard Chartered competitively against the best platforms and tools, identify key trends and incorporate into SC’s plans

Processes / Execution & Project Management 

Able to work in Enterprise agile environment and guide the POs and Squad to define and deliver business value from sales automation program Work with cross functional Group, regional and country teams to identify use cases to be implemented on platform. Execute those use cases with help of Agile Squad. Creating and maintaining a prioritised Product Backlog, ensuring it is visible, transparent and clear  Representing the stakeholders, and has the mandate to prioritise scope (functions/features) on behalf of the business  Clearly communicating priorities, objectives/goals, mission and acceptance criteria to the Agile Delivery Team  Work with Vendor, Professional services consultant and cross functional teams in SC (such as Group Digital, Segments, Country Digital, Distribution, Group ITO) to design, implement capability Validate deliveries through success metrics, after deployment to ensure they meet all operational and business requirements and drive maintenance and problem resolution, as required

People & Talent

Nurture a network of country champions for effective embedment of the CRM platform in frontline operating rhythm. Share best practices across country teams.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.  Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the BB CRM implementation to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key Stakeholders

Global Head of Business Banking Global Product / Segments Heads – Business Banking  Country Heads of Business Banking Group/Regional/Country Digital Banking Technology  Compliance, Operational Risk, CFCC (Conduct, Financial Crime & Compliance), Credit Risk, Supply Chain Management, Global Infrastructure Services 

Other Responsibilities

Embed Here for Good and the Group’s brand and values in the business Perform other responsibilities assigned under Group, Region, Country, Business or Functional policies and procedures Work effectively across SCB, using values behaviours to drive overall business growth

Our Ideal Candidate

Experience with sales transformation for BB. Understanding of BB distribution and sales methodologies is preferred so that individual appreciates ground realities.  Industry Knowledge: Understand “day in the work life of a Banker” to drive efficiency and effectiveness, so sales teams are focused on helping BB clients achieve their goals Experience in Microsoft Dynamics or other enterprise CRMs is preferred though not mandatory Bachelors / Master’s degree holder. 10+ years in business banking preferably with distribution side for large bank. Strong communication, interpersonal and stakeholder management skills Good knowledge of Confluence and JIRA to conduct above activities in enterprise agile environment Highly effective in a large virtual cross functional team aligning to/and multiple business and IT partners across different markets

Role Specific Technical Competencies

Agile Product Management SME Banking – Sales Methodologies Data & Analytics Customer Relationship Management / Sales Enablement Tools
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