Senior Account Manager Singapore
4 weeks ago
Reporting to: Client Services Director
KRDS is one of the largest independent full-service digital experience agencies in Asia. We specialize in mobile-first strategy, content and experiences and were awarded Mobile Marketing Agency of the Year in 2017 and 2019 in Singapore, and just walked away with two silvers in the recent Marketing Excellence Awards 2020.
Founded in 2008 in Paris, KRDS became an official Facebook Marketing Partner as soon as the program became available in Europe in 2010. KRDS now has 100 employees and 5 offices across Asia : Singapore, Chennai, Dubai, Hong Kong and Shanghai.
Some of our notable clients include Amazon, OCBC, Samsung, Nestlé, Wildlife Reserves Singapore, Changi Airport, Hewlett-Packard, Singapore Airlines, Ski Dubai, L’Oreal, and many more.
Your responsibilities
Plan and manage clients’ digital campaigns to achieve their digital marketing goals Be able to advise on industry and technology trends and developments, especially on digital services such as social campaigns, website/app/chatbot development, advertising creation. Act as a brand guardian and establish an excellent “eye” for creative output, recognising strong design executions and creative work, and when work could be improved Ensure the clients understand agreed workflows and follow up with them through the delivery process Translate the client’s vision and needs into business requirements, coordinate with project teams on required deliverables, calculate quotes and manage client expectations Establish and expand relationships with key accounts Identify opportunities and new interests that the client may not recognize to help drive revenue and benefit business needs as their digital advisor Ensure work is delivered on budget and manage to invoice according to the contract terms Be a role model for stewardship between the client and the agency by balancing the account’s needs with avoiding unnecessary expenditures and negotiating required costs Manage junior team members to help them develop their skills and drive their performance Obtain key client information and transfer them accurately to project teams to ensure effective scoping of work Anticipate, proactively address and advise management on potential client or revenue issues
Your profile
7+ years of relevant experience in a digital/interactive marketing agency or other agency experience Organized and able to multi-task in a fast-paced environment Strong interpersonal and communication skills Demonstrated track record of client relationship development and service Experience with social media and digital campaigns working cross-functionally within an organization Must be proactive, a self-starter and an excellent communicator both verbal and written Must maintain an entrepreneurial mindset Proficient in Word, Excel, Outlook, and PowerPoint or the equivalent on a Mac Solid numerical/financial understanding Excellent command of English, both verbal and written communication-
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