Assistant Manager, Senior Social Worker/Senior Case Manager

3 months ago


Singapur, Singapore NTUC Health Full time

Job Description

Plan, implement and monitor the care process, referral and follow-up workflow. Provide supervision to the team to provide care and support, in alignment with the overallprogramme objectives, adhering to the relevant ethical and legal guidelines. Provide care coordination and service linkage to clients with the appropriate resources and support, including caregiver support. Responsible for establishing the network with other stakeholders like community partnersand/or related agencies to build collaborative partnerships and better facilitate care andsupport for clients and caregivers. Establish and review work and communications workflow including identification, referraland escalation work processes as well as the development/update of the servicemanual. In charge of the analysis and review of the collated data, and monitoring of the team'sprogress and performance.iResponsible for ensuring that the claims and data submission to AIC is timely andaccurate.Ensure programme data and documents are kept and maintained, in accordance to theprogramme requirement, as well as the prevailing personal data protection andsecurity guidelines.Oversee the training and professional development of the team with relevant competencies toprovide the appropriate care and support for clients and caregivers, aligning to the intended care model. Other ad-hoc assignments at the discretion of the Department Head

Qualifications

Bachelor's Degree preferably in Social Work/Psychology/Sociology/Gerontology/Counselling Minimum 3 years' experience in community healthcare settings in Singapore Good knowledge of the geriatrics and community services Proficiency in Google Suite applications Good communication skills (oral and written) Passion in community services and service oriented Good judgement and decision making skills Good in problem solving Good record keeping abilities and attention for details Possess 1-2 years of experience in administration Meticulous and independent
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