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APAC Customer Technology Marketing Analyst

4 weeks ago

Singapur, Singapore UPS Full time

Job Description

The Customer Technology Marketing Analyst supports with the implementation and management of UPS's technology applications portfolio and assist in deploying technology product marketing strategies. He/She is required to gather data, perform analysis, and report on the performance of UPS's technology products and services contributing to business performance and improved customer experience. The analyst will also support the team with collection of market/competitive insights, managing product training, and addressing internal tech inquiries.

Job Responsibilities

Assists his/ her supervisor in implementing the Customer Technology plan

Collects market insights and analyze customer needs to develop value propositions for UPS technology applications

Assist in creating and maintaining internal and external collaterals related to UPS technology applications

Coordinate and conduct User Acceptance Testing (UAT) across functions and markets to validate UPS technology applications

Respond to and follow up on internal inquiries about UPS technology products to facilitate knowledge transfer and issue resolution

Supports with the communication of product and campaign releases to internal stakeholders to facilitate understanding of enterprise initiatives

Prepare, monitor and report on the performance of UPS technology products and develop strategies to improve adoption rates

Assist in building business cases to gain support for technology applications enhancements

Participate in cross-functional and regional workgroups to identify and address opportunities and gaps through digital and technology value-adds

Job Requirements

PossesBachelor's degree in Marketing or a related discipline.

Prefer minimum 1 year experience; Fresh graduate is also welcome

Proficient in Microsoft Office Suite (Excel, Power Point, Access) and Power BI data visualization tools

Strong oral and written communication skills for cross-functional and regional interactions

Proactive team player with a fast-learning ability and keen attention to detail

Self-motivated with a positive working attitude

Able to work independently under pressure


Employee Type:
 

Permanent


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