APAC Customer Technology Marketing Analyst
2 weeks ago
Job Description
The Customer Technology Marketing Analyst role involves supporting the implementation and management of UPS's technology applications portfolio and assisting in deploying technology product marketing strategies. Responsibilities include gathering data, performing analysis, and reporting on the performance of UPS's technology products and services to enhance business performance and customer experience. Additionally, the analyst will help collect market/competitive insights, manage product training, and address internal tech inquiries.
Job Responsibilities
- Assisting in implementing the Customer Technology plan
- Collecting market insights and analyzing customer needs to build value propositions for UPS technology applications
- Creating and maintaining internal and external collaterals related to UPS technology applications
- Coordinating and conducting User Acceptance Testing (UAT) across functions and markets to validate UPS technology applications
- Responding to and following up on internal inquiries about UPS technology products for knowledge transfer and issue resolution
- Supporting the communication of product and campaign releases to internal stakeholders for better understanding of enterprise initiatives
- Preparing, monitoring, and reporting on the performance of UPS technology products, and devising strategies to boost adoption rates
- Assisting in building business cases to secure support for technology applications enhancements
- Participating in cross-functional and regional workgroups to identify and address opportunities and gaps through digital and technology value-adds
Job Requirements
- Possess a Bachelor's degree in Marketing or a related field
- Preferably have a minimum of 1 year of experience; Fresh graduates are also welcome
- Proficiency in Microsoft Office Suite (Excel, Power Point, Access) and Power BI data visualization tools
- Strong oral and written communication skills for cross-functional and regional interactions
- Proactive team player with fast-learning ability and keen attention to detail
- Self-motivated with a positive working attitude
- Able to work independently under pressure
Employee Type:
Permanent
UPS emphasizes providing a workplace free of discrimination, harassment, and retaliation.
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