Cash Operations Consultant

Found in: Talent SG C2 - 2 weeks ago

Singapur, Singapore Travelex Full time

Role Title: Distribution Consultant

Business Unit: Cash Operations

Reports to: Manager Vault and Logistics

Role Function and Purpose

To support the front office or the banknotes dealers in the areas of wholesale cash and vault operations.

To ensure timely and accurate distribution of value to and from our customer base while adhering to internal and external compliance and regulatory requirements. To maintain proper accountability on all cash operation processes To ensure proper accountability of all transactions as well as cash movements including shipments in and out of Singapore. Ensure proper reconciliation of physical stock balance Work with internal and external parties to address corrections where required and reconcile discrepancies Deliver excellent customer service to customers

Key Duties and Responsibilities

A) Cash Operations

Handles receipt, processing, packing and releasing of all cash. Fulfilling customer orders both locally and overseas through accurate picking, packing and despatching of foreign & local currency Ensure all MSBs transactions are executed in a timely manner and accurately. Processing of all cash purchases from customers and detect counterfeit banknotes and manage discrepancy detected. Ensure all purchases and excess stock are cleared on a timely manner and stock holding limits are closely monitored.

Shipment Movements

Ensure all local cash movement are well co-ordinated and meeting the expectation of our clients. Wherever applicable to assist in arranging clearance of inbound shipment by authorised security vendor(s). To assist in the arranging and securing cargo space for all outgoing shipments through authorised security vendor(s). To ensure shipment are properly picked and packed and securely sealed before releasing to the security vendor(s). To verify authorised security crew members prior to handing over / taking over a banknote shipment.

Stock Inventory & Requirements

Ensure proper accountability and storage of all stock inventory at designated secured vault compartment. Assist in ensuring stock holding is kept within the approved authorised limit.

Accuracy/ Daily Balance and Reconciliation

At end of each business day all cash stock holdings are checked and reconciled against physical records printed from BLISS system. Recording and reporting of all discrepancies to Senior CEC and assisting in resolution of discrepancies.

Archiving

Archive all electronic and physical records as per AML and business requirements.

Investigations

Assists in investigating problems and retrieving paperwork as required by internal and external customers.

Security

Adhere to all security procedures and Vault SOPs

Process improvement & Compliance

Ensure compliance with AML requirements and Travelex’s Policies and Procedures Identify where there are problems being incurred as a result of current processes and bring to the attention of management Identify opportunities for process improvement and bring to the attention of management Take ownership for the resolution of problems as reported

Communication & Reporting

Ensure all daily reports are completed in a timely and accurate manner. Ensure all deal tickets are accounted for and properly filed. All instructions or reporting concerning matters relating to banknotes cash operations must be properly received / communicated via official email(s). 

B) People

Workplace

Foster professional relationships with customers Establish strong relationships with management of internal departments, customers and suppliers Point of contact for external parties raising issues Contribute to the success of the team

C) Self

Be professional at all times Comply with company dress standards Adhere to working hours rostered and attendance

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