High End Client Experience Assistant Manager, SGMY
2 months ago
Develop Local Client Strategy
Establish strategies and action plans to develop High End clients and provide regular updates and adjustments throughout the year Work closely with HQ and Regional teams to identify gaps in existing client base Collaborate with local Commercial and Client teams to identify opportunities to recruit, upgrade and re-activate High End clients through regular client studies and CRM database analysis Provide regular reports to ensure client KPIs set are relevant Manage and analyse High end clients CRM databaseSupport High Jewellery Events and local activations
Collaborate with Commercial and Communication teams to propose relevant event calendar and KPIs High Jewellery Events Evaluate and validate potential clients for High Jewellery Events with commercial teams Support commercial teams with the booking and management of full hospitality arrangement for High Jewellery events to ensure seamless client experience On-site support during High Jewellery events to anticipate any last minute request Work closely with Regional and HQ teams to ensure client validations are in order Post event reporting and analysis Local Activations Propose relevant event format and themes based on objective and understanding of targeted client in collaboration with Communications and Commercial teams Curate HE client experiences to elevate client journey and boost client loyalty Pre-event and on-site client management Forecast and HE monitor client treatment budget with regular reporting Manage vendors and payments processingElevate Local Client Experience
Work closely with local Client team for High End clients gifting strategy Support Retail teams with their High End client development process, to propose relevant client treatment ideas based on client profile Recommend and tailor unique experiences through close collaboration with local agencies or external parties Support client travel and lifestyle requests such as, but not limited to, flights, hotels and restaurant bookings within our markets or abroadYOUR PROFILE
You have at least 5 years of work experience, preferably in Luxury Retail or Hospitality industry and Have related experience in events and customer management Fluent in English & Mandarin Demonstrate high attention to details and a deep understanding of luxury standards Strong project and communication skills Strong problem solving skills, adapt quickly and work well under pressure Customer-oriented beheaviour with high sensitivity of clients’needs and aspirationsYOUR JOURNEY WITH US
If your application is selected, we will give you an introductory call to explain further steps and discuss the opportunity. If things go well on both ends, you will have a chance to meet with the local HR and the hiring manager of the position in an individual interview.
Take your next step with Cartier. We look forward to hearing from you
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