Helpline Paracounsellor

5 months ago

Singapur, Singapore Institute of Mental Health Full time

Job Description

Successful applicants will be answering calls and providing support and psychoeducation to the public on Gambling, Substance and Behavioural addiction. Para-Counsellors should be able to triage, assess and provide resources according to client’s needs. The goal is to ensure that the callers are given the right direction pertaining to their concerns.

Responsibilities

Handle queries via phone and webchat To be able to educate callers on the service provided Providing brief-intervention for their concerns Managing distress calls Motivating and Supporting clients towards change Appointment scheduling Part-take in projects Identify callers at risk and provide appropriate intervention Accessing client’s concern before referring them to the relevant resources Possess excellent interpersonal and communication skills Able to work shifts
Working hours:
Mondays – Sundays including PH
AM Shifts: 8am – 2pm
PM Shifts: 2pm – 11pm

Requirements Diploma in Psychology, Counselling, Social Work or related field Candidates without working experience or diploma holders/candidates are welcome to apply Motivated to help the public and passionate about helping people Possess excellent interpersonal and communication skills Able to work shifts Only shortlisted candidate will be notified.

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