Duty Engineer
4 weeks ago
Position Overview
The Systems Engineer undertakes complex projects related to systems provisioning, installations, configurations as well as monitoring and maintenance. He/She applies highly developed specialist knowledge and skills in systems administration and works toward continuous optimisation of systems performance. He implements systems improvements and instructs other IT staff in the resolution of complex issues. He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.
He is able to quickly and effectively solve issues as they arise. He is able to methodically identify the cause of the issue, evaluate it and develop a solution in
collaboration with the team. He communicates effectively and displays high level of service standards.
Role & Responsibilities
Execute Systems Administration Service Levels
Monitor systems performance and usage, including response times Supervise backups, optimisation, initiation of recovery procedures and routine troubleshooting Communicate regularly with technical, applications and operational staff to ensure systems integrity and security Determine the systems’ short- and long-term requirements Manage systems report productionAdvise on System Capabilities
Advise senior leaders on system concepts and functional capabilities Provide technical advice to the team and clients on installation, setup, configuration of systems Interpret internal or external business issues and recommends solutions/best practices Implement plans to make systems available to users in a shared, secure and controlled mannerDevelop New Systems
Lead the development of new systems as per the system requirements Design security and integrity controls Conduct new systems testing and implementation Define the system maintenance procedures Analyse the use of new systems to identify enhancement needs Lead research initiatives for the development of advanced and automated approaches for system administrationOptimise systems performance
Seek opportunities to optimise the delivery of systems services with emphasis on availability, reliability, scalability, and security Conduct regular system audits and upgrades Develop automated processes to define, measure, and report on service quality, stability and capacityResolve issues
Oversee the assessment of risks to systems Identify complex system issues to provide advisory to the stakeholders Investigate cause of systems issues Resolve complex issues Provide escalation support for issues presented by the userRequirements
Degree in Computer Science, Engineering or equivalent At least 5 - 6 years’ experience in developing, implementing, and maintaining IT systems Certification in MCSE preferred. Possession of ITSM knowledge will be added advantage Experience in data centre operations supporting Wintel system and network technology Solid experience in server virtualization technology like VMWare and familiar Cisco technology is added advantage Experience in healthcare applications is an added advantage Strong communications skills with stakeholders at all levels This position will be required to work on 12-hours shiftApply Now
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