Conference Services Manager
Found in: Talent SG C2 - 1 week ago
Position Overview
The Conference Service Manager performs key functions of handling events and customer service, bookings of all types of catering business from various sources of leads and administration. He/She is the point of contact for all center users, coordinating events of all types from start to finish while keeping the customers and operation in mind by maximizing space.
The Role
A. Develop Sales Strategies
Propose sales channels and network expansion plansReview sales performance and evaluate effectiveness of sales strategies to improve salesB. Create Sales Opportunities
Manage sales channels to optimize salesParticipate in relevant industry events, trade exhibitions and sales trips for networking and lead generationC. Manage Sales Activities to Achieve Sales
Conduct hotel inspections for clientsConduct negotiation of sales contractsDevelop consultative selling and upselling strategies to maximise event spacePrepare and present sales proposals and quotationsPrepare Banquet Event Order (BEO) accurately and distributed in a timely manner to all departmentsHandles and responds to escalated guest and/or customer enquiries and requests in a timely mannerD. Manage Client Relationships
Collaborate with Banquet Operation Team, EAM of Food & Beverage, Executive Chef to meet guests' and/or customers' requirements in the sales contracts.Develop Banquet Event Order (BEO) for guests' and/or customers' requests that deviate from signed sales contracts.E. Manage Finance and Report Management
Meet or exceed individual and group catering sales target that is set by the management.To ensure that deposit for every event is collectedTo assist clients to apply for credit facility with the hotel. If credit is not established, ensure that all payment must be collected immediately after the eventTrack loss business and reasons and update in the Opera S&CTalent Profile
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