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Senior Service Architect

4 months ago

Singapur, Singapore NTT DATA Full time

Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.


Want to be a part of our team?

A Senior Networking Services Architect consults on the design and demo of Managed Services solutions across the Networking domain. They are accountable for supporting the sales staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications for the development and implementation of customer applications/solutions within the Networking technology domain.

Working at NTT

Key Roles and Responsibilities:

Accountable for the design relatively complex managed service solutions to meet client requirements by integrating technology and service design across the network technology domainConduct sales presentations, product demonstrations, installation, and maintenance of company products.Accountable for the design the Managed Service offering, interfacing with the platform delivery team.Directs testing and validation of new designs features and delivery models or recommend improving existing service offers that is being taken to marketDirects for the service design deliverables of the solution, working with internal teams and partners to ensure supportability.Directs the validation processes by obtaining sign-off from technical, service, and costing stakeholders.Service design of solutions for the client that will be commercially competitive whilst mitigating risk.Map the client's requirements against the proposed set of service elements and architectures and coordinate the end-to-end solution development (Network).Accountable for execution a consulting approach that results in a consolidated statement of requirements, scope, transition documents, and costing based need for change, the role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis, and roadmap, highlighted impacts, consequences, and benefits of the intended transformation (people, process, technology).Works across multiple sales teams to present an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities using the ability to discover and analyze the client’s current network architecture, platforms, and operating modelsShare client outcomes and market conditions with other stakeholders so that the global offering leads, and Managed Services community can evolve strategies and develop innovative solutions for the futureCoach, mentor and act as advisor in service design situationsNetworks with the sales teams to have a commercial model discussion with the clientIdentify all service costs and populate cost models accurately to ensure full visibility of costs related to the delivery of the service over the contract termAccountable for the creation of and obtains sign-off from relevant stakeholders on the solution design that will form part of the commercial modelAccountable for vendor management depending on the service offers and ensures that the transition to service delivery teams are well coordinated to ensure a smooth transition


Knowledge, Skills and Attributes:

Strong knowledge of Managed Services service and delivery models, including cloud, global, and distributed delivery modelsComfortable working with costing models in partnership with sales and finance stakeholdersProficiency in Network/Infrastructure Managed ServicesStrong ability to communicate potential improvements and value of our solutions to all levels of stakeholders; including C-suite decision-makersStrong ability to work within a team, contributing to the success of the team while making a personal contribution; especially in a matrixed organisationUp to date knowledge on emerging trends in technology, Managed Services Integration, Network, etcStrong analytical skills and ability to discover and analyze all input and data


Academic Qualifications and Certifications:

Tertiary level – bachelor’s; or post-graduate degree with experience in a consulting capacityCertification and working knowledge of ITIL, Service Management and Integration, Automation Artificial Intelligence and AnalyticsScaled Agile certification or equivalent


Required Experience:

Advanced demonstrated experience designing network managed services solutions to large enterprise accountsAdvanced demonstrated experience structuring large, multi-year profitable contractsAdvanced solution planning and deal shaping technical specialist experience, with the ability to create compelling value propositions as part of the solution designAdvanced demonstrated experience working in an environment with global delivery and in multiple geographies and industries

Skills Summary

Business Acumen, Commercial Acumen, End-to-End Testing, Service Oriented Architecture (SOA), Services Design, Services Development, Technical Consulting, Technical Solutions

Workplace type:

Hybrid Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category


Join our growing global team and accelerate your career with us. Apply today.


A career at NTT means:

Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.

Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

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