Service Now Consultant

4 weeks ago


Singapur, Singapore IITMatrix Full time

Job Summary: 

We are seeking a skilled ServiceNow Consultant with a strong background in IT Operations Management (ITOM), Configuration Management Database(CMDB), and Common Service Data Model (CSDM) to join our team. Theideal candidate will have hands-on experience in implementing and managingServiceNow solutions that drive efficiency and enhance IT service delivery. Thecandidate should also have past experience in IT ServiceManagement (ITSM) and Strategic Portfolio Management (SPM) modules.


Key Responsibilities:

·       Lead the implementation and optimization of ServiceNow ITOM solutions,ensuring alignment with business objectives.

·       Design, configure, and maintain the CMDB, ensuring data accuracy andintegrity.

·       Implement and promote the CSDM framework to standardize and enhanceservice management practices.

·       Collaborate with cross-functional teams to gather requirements, developfunctional specifications, and deliver effective ServiceNow solutions.

·       Provide training and support to end-users and stakeholders on ITOM,CMDB, and CSDM functionalities.

·       Conduct regular audits and assessments of the CMDB to ensure compliancewith industry standards and best practices.

·       Identify opportunities for process improvement and automation within ServiceNow.

·       Stay updated on ServiceNow releases and new features, recommendingenhancements that benefit the organization.

Qualifications:

·       Bachelor’s degree in Information Technology, Computer Science, or arelated field.

·       Proven experience implementing ServiceNowsolutions, particularly in ITOM, CMDB, and CSDM.

·       Strong understanding of ITIL processes and frameworks.

·       ServiceNow certifications (e.g., CertifiedImplementation Specialist, ITOM) are highly desirable.

·       Excellent analytical and problem-solving skills.

·       Strong communication and interpersonal skills to effectively collaboratewith technical and non-technical stakeholders.

·       Ability to manage multiple projects simultaneously and meet deadlines.

Preferred Skills:

·       Experience with ServiceNow Discovery, ServiceMapping, and Event Management modules.

·       Knowledge of integration strategies with other ITSM tools and systems.

·       Familiarity with scripting languages (e.g.,JavaScript) and ServiceNow development best practices.



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