Visa Consultant
2 months ago
About Us
CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,600 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 60 offices in 27 countries.
With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies. CIBT offers a comprehensive suite of services under two primary brands: Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBTvisas, the market leader for business and other travel visa services for corporate and individual clients.
We commit to delivering a superior service experience to our clients on each and every engagement.
Opportunity at CIBT:
We have exciting opportunities at CIBT. We value our employees and prioritize their career growth and development. As part of our team, you will work with world-class visa and immigration experts. You will learn in a dynamic, collaborative, and complex global environment, using industry-leading technology solutions. Our profound commitment to ethics, compliance, and diversity, along with our respect for one another, are key to our strength and success.
Responsibilities:
Provide expert phone and email support to assist customer in completing application forms for visas, passports, and related services; handle all other aspects of processing documents for customers, ensuring accurate, efficient, and timely processing
Provide current and accurate information regarding visa and passport requirements, processing, and delivery, creating a superior experience for the Consular customer that encourages continued processing with CIBT rather than direct submission
Ensure customer has clear understanding of requirements and that all applications and documents submitted are accurate, complete, and timely
Provide customer with real-time updates throughout the process
Promote best practice, ensuring all Service Level Agreement (SLA) standards are met or exceeded; effectively handle a high volume of calls and emails in consistent, courteous, and professional manner
Develop expert skill in visa and passport processing, maximizing efficiency and productivity
Work closely with CIBT teams such as Processing, Dispatch, Liaison to ensure seamless process
Build a dedicated and expanded customer base; educate customers about added-value products that may benefit them; demonstrate initiative in providing solutions and resolving client issues
Document information in CIBT secure database in accordance with company protocol, ensuring data integrity and appropriate records retention schedule
Stay abreast of all product/service enhancements, system updates, and changes to requirements
Assist colleagues and other teams as requested
Maintain strict client confidentiality, ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data
Complete all work in strict compliance with law, regulations, and company policies, supporting CIBT’s strong ethical culture
Requirements:
Bachelor of Arts/Bachelor of Science degree or Associates Degree with two years’ experience or equivalent
1-3 years’ experience; highly desirable: experience in travel, hospitality or embassy/consulate relations
Fluency in written and spoken English
Exceptional communication and interpersonal skills
Strong client service mentality
Solutions-focused with excellent attention to detail and accuracy
Proficiency with computer software; aptitude for learning new programs
Strong organizational and time management skills
Ability to handle high volume while maintaining high level of productivity
Ability to problem solve, analyze information and provide solutions
Equal Employment Opportunities: As part of our dedication to the diversity of our workforce, CIBT is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.
-
Data Science Director
4 months ago
Singapur, Singapore VISA Full timeJob Description And Responsibilities What a Director Data Science, Visa Consulting & Analytics does at Visa: The Data Science Director will be a member of VCA Data Science team in Asia Pacific and will report to the Head of Data Science overseeing the IPVMC cluster. The position will be based in Visa’s Singapore office. The individual will be...
-
Singapur, Singapore VISA Full timeJob Description And Responsibilities Team Summary Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems, focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data...
-
Sr. Consultant, Client Success
4 months ago
Singapur, Singapore Visa Full timeJob DescriptionThe Visa Client Services team provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to...
-
Sr. Consultant, Client Success
4 months ago
Singapur, Singapore VISA Full timeJob Description And Responsibilities The Visa Client Services team provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s...
-
Solutions Consultant
4 weeks ago
Singapur, Singapore Visa Full timeAbout the RoleWe are seeking a highly skilled Solutions Consultant to join our team at Visa. As a Solutions Consultant, you will play a critical role in helping our clients achieve their business goals by providing expert advice and guidance on our solutions.Key ResponsibilitiesClient Engagement: Work closely with clients to understand their business needs...
-
Manager, Solutions Consultant
3 months ago
Singapur, Singapore Visa Full timeJob DescriptionTeam SummaryThe Solutions team in Visa Cross Border Solution is responsible for Discovery & Implementation of New customers whilst helping existing clients on upsell/upgrade projects. This means working closely with Business teams to fully understand client requirements, then craft and validate the proposed solutions prior to signing. Once...
-
Senior Consultant, Client Success
2 months ago
Singapur, Singapore Visa Full timeJob DescriptionTeam SummaryThe Client Services team provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development, and successful deployment of Visa products and services. We are partners to Visa’s clients, providing expertise to...
-
Service Experience Consultant
2 months ago
Singapur, Singapore Visa Full timeJob DescriptionTeam SummaryClient Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to...
-
Visa Consultant
3 weeks ago
Singapur, Singapore CIBT Full time{"About UsCIBT is a leading global provider of immigration and visa services for corporations and individuals. With over 1,600 expert immigration and visa professionals, attorneys, and qualified migration consultants located in over 60 offices in 27 countries, we offer a comprehensive suite of services under two primary brands: Newland Chase and...
-
Singapur, Singapore Visa Full timeJob DescriptionTeam Summary:Visa Consulting & Analytics (VCA) is Visa's client-facing consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems linked to money movement. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics,...
-
Singapur, Singapore Visa Full timeJob DescriptionTeam Summary:Visa Consulting & Analytics (VCA) is Visa's client-facing consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems linked to money movement. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics,...
-
Singapur, Singapore Visa Full timeAbout the RoleAs a Senior Director, Corporate Banking and AI, you will lead the strategy, business, team, and financials for Visa's Asia Pacific Commercial Banking and Strategy Practice Area. You will be responsible for defining what to sell and how to sell, enabling Visa Asia Pacific to sell, deliver, and implement high-value consulting and analytics...
-
Singapur, Singapore Visa Full timeJob DescriptionWe are seeking a dynamic and experienced Content Strategy and Communications Senior Manager to support our Visa Consulting and Analytics (VCA) business. This individual should have the right mix of digital content development, design, communications and knowledge/project management skills to develop and drive business content, strategy and...
-
Singapur, Singapore Visa Full timeJob DescriptionWe are seeking a dynamic and experienced Content Strategy and Communications Senior Manager to support our Visa Consulting and Analytics (VCA) business. This individual should have the right mix of digital content development, design, communications and knowledge/project management skills to develop and drive business content, strategy and...
-
Cloud Network Engineer
2 months ago
Singapur, Singapore Visa Full timeJob DescriptionVisa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While...
-
Director, Portfolio Optimization
4 months ago
Singapur, Singapore VISA Full timeJob Description And Responsibilities Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems, focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing,...
-
Visa Consultant
4 weeks ago
Singapur, Singapore CIBT Full timeAbout CIBTCIBT is a leading global provider of immigration and visa services for corporations and individuals. With over 1,600 expert immigration and visa professionals, attorneys, and qualified migration consultants located in over 60 offices in 27 countries, we offer a comprehensive suite of services under two primary brands: Newland Chase and...
-
Head of Data Solutions, VCA AP
2 days ago
Singapur, Singapore Visa Full timeJob DescriptionThe Head of Hub Analytics is a key member of the Visa Analytics and Consulting (VCA) team. In this role, you will be responsible for leading a high performing team of data scientists and be accountable for the design, development, and implementation of data solutions for key Visa clients. You will collaborate with VCA, Business, and Technology...
-
Singapur, Singapore Visa Full timeJob DescriptionTeam SummaryThe Consumer Solutions group manages the deployment and optimization of Visa’s core products base consisting of Credit, Debit and Prepaid payments solutions as well as Engagement Solutions and the benefits platforms that function across all product categories – together, these are Visa’s core products. The team is also...
-
Inclusion & Diversity Manager
2 months ago
Singapur, Singapore Visa Full timeJob DescriptionTeam SummaryWe are seeking a passionate, collaborative, and strategic Inclusion & Diversity (I&D) Manager who wants to make a sustainable impact in our talent and business strategy. You will support the Head of I&D and work with a variety of internal and external partners, including business leaders, HR partners, I&D champions, ERG Leaders,...
