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Contact Business Operation Supervisor
8 months ago
Responsibilities:
Investigate applications received through Ticket Offices/CROs, AVM+, Online and CRCAuthorize refund for all Claims before collection dateInvestigate cases pertaining to refund matters received from CCD and OperatorsInform customers in cases of invalid claim/difference in claim amount before the collection date.Investigate refund disagreements raised by customersAttend to enquiries from NETS/Ezlink pertaining to revaluation of Cepas cards.Attend to operators request for reports and enquiries on claims/cardsEnsure that DRs are processed accordingly (cheque refund)Supervision of Operations Clerk: Supervise all job functions performed by OC, Refund,Ensure that assign tasks are carried out according to prescribed procedures and completed on timeMonitor staff performance and provide guidance where necessaryRequirements:
Good in numbers, preferably has number based experience (i.e. Accounts receivable experience)Confident to do callbacks in case need to call customers and explain why claims are rejected