Senior Service Architect

1 week ago

Singapur, Singapore NTT DATA Full time

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

A Senior Networking Services Architect consults on the design and demo of Managed Services solutions across the Networking domain. They are accountable for supporting the sales staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications for the development and implementation of customer applications/solutions within the Networking technology domain.

What you'll be doing

Key Roles and Responsibilities:

Accountable for the design relatively complex managed service solutions to meet client requirements by integrating technology and service design across the network technology domainConduct sales presentations, product demonstrations, installation, and maintenance of company products.Accountable for the design the Managed Service offering, interfacing with the platform delivery team.Directs testing and validation of new designs features and delivery models or recommend improving existing service offers that is being taken to marketDirects for the service design deliverables of the solution, working with internal teams and partners to ensure supportability.Directs the validation processes by obtaining sign-off from technical, service, and costing stakeholders.Service design of solutions for the client that will be commercially competitive whilst mitigating risk.Map the client's requirements against the proposed set of service elements and architectures and coordinate the end-to-end solution development (Network).Accountable for execution a consulting approach that results in a consolidated statement of requirements, scope, transition documents, and costing based need for change, the role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis, and roadmap, highlighted impacts, consequences, and benefits of the intended transformation (people, process, technology).Works across multiple sales teams to present an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities using the ability to discover and analyze the client’s current network architecture, platforms, and operating modelsShare client outcomes and market conditions with other stakeholders so that the global offering leads, and Managed Services community can evolve strategies and develop innovative solutions for the futureCoach, mentor and act as advisor in service design situationsNetworks with the sales teams to have a commercial model discussion with the clientIdentify all service costs and populate cost models accurately to ensure full visibility of costs related to the delivery of the service over the contract termAccountable for the creation of and obtains sign-off from relevant stakeholders on the solution design that will form part of the commercial modelAccountable for vendor management depending on the service offers and ensures that the transition to service delivery teams are well coordinated to ensure a smooth transition


Knowledge, Skills and Attributes:

Strong knowledge of Managed Services service and delivery models, including cloud, global, and distributed delivery modelsComfortable working with costing models in partnership with sales and finance stakeholdersProficiency in Network/Infrastructure Managed ServicesStrong ability to communicate potential improvements and value of our solutions to all levels of stakeholders; including C-suite decision-makersStrong ability to work within a team, contributing to the success of the team while making a personal contribution; especially in a matrixed organisationUp to date knowledge on emerging trends in technology, Managed Services Integration, Network, etcStrong analytical skills and ability to discover and analyze all input and data


Academic Qualifications and Certifications:

Tertiary level – bachelor’s; or post-graduate degree with experience in a consulting capacityCertification and working knowledge of ITIL, Service Management and Integration, Automation Artificial Intelligence and AnalyticsScaled Agile certification or equivalent


Required Experience:

Advanced demonstrated experience designing network managed services solutions to large enterprise accountsAdvanced demonstrated experience structuring large, multi-year profitable contractsAdvanced solution planning and deal shaping technical specialist experience, with the ability to create compelling value propositions as part of the solution designAdvanced demonstrated experience working in an environment with global delivery and in multiple geographies and industries

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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