Application Support Analyst
2 months ago
Position Overview
The candidate will assists senior team members with support the maintenance and update of an existing pharmacy Automation System. This System is the first in region to integrate different high-speed automated dispensing machines and robotics, smart conveyors and even industrial robot armatures and assembling industry. Pharmacy Automation System has transformed the way prescriptions are traditionally filled in the pharmacy.
Role & Responsibilities
The candidate will assist senior team members with support the maintenance and update of an existing pharmacy application.
Support new enhancement go-live transition Support monitoring of compliance to security measures Solve routine problems that occur within applications Liaising with vendor and users on issues log and status Analyse application usage reports Monitor application performance, application logs Propose recommendations to improve application performance Document the application’s technical architecture, issue resolutions and procedure Provide 24/7 primary application maintenance supportRequirements
Degree in Computer Science At least 2-3 years of relevant hands-on experience in system operation support have some procurement experience will be an added advantage Candidates should have strong analytical and able to work independently. Proactive self-starter with an analytical and creative mind. Result and customer oriented with multi-tasking capabilities. ITIL v3/v4 certification and strong service oriented experience / background Knowledge and understanding of IT industry environment and business needs#LI-IHIS08
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