AVP - Application Support Senior Analyst

4 weeks ago

Singapur, Singapore 11112 Citibank, N.A. Singapore Full time

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. Maintains application systems that have completed the development stage and are running in the daily operations of the firm. Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations. Start of day checks, continuous monitoring, and regional handover. Perform same day risk reconciliations Develop and maintain technical support documentation. Identifies ways to maximize the potential of the applications used Assess risk and impact of production issues and escalate to business and technology management in a timely manner. Ensures that storage and archiving procedures are in place and functioning correctly Formulates and defines scope and objectives for complex application enhancements and problem resolution Reviews and develops application contingency planning to ensure availability to users. Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements. Participate in application releases, from development, testing and deployment into production. Engages in post implementation analysis to ensure successful system design and functionality. Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact. Ensures essential procedures are followed and helps to define operating standards and processes. Act as a liaison between users/traders, interfacing internal technology groups and vendors. Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements. Acts as advisor or coach to new or lower level analysts. Provides evaluative judgment based on analysis of factual information in complicated and unique situations. Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams. Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information. Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives. Performs other duties and functions as assigned. Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

5-8 years experience in an Application Support role. Experience installing, configuring or supporting business applications. Experience with some programming languages and willingness/ability to learn. Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand. Demonstrated analytical skills Issue tracking and reporting using tools Knowledge/ experience of problem Management Tools. Good all-round technical skills Effectively share information with other support team members and with other technology teams Ability to plan and organize workload Consistently demonstrates clear and concise written and verbal communication skills Ability to communicate appropriately to relevant stakeholde

Education:

Bachelor’s/University degree or equivalent experience

ISG Technology strives to provide measurable competitive advantage to our business by delivering high quality, innovative and cost-effective reference data technology and operational; solutions in order to meet the needs of the business, our clients, our regulators and stakeholders.

Olympus is a next generation Data Fabric to streamline data sources across ICG and enable industry-leading analytics, client, regulatory, surveillance, supervisory, risk & finance reporting and data science solutions that are Accurate, Reliable, Relevant, Consistent, Complete, Scalable, Timely, Secure, Nimble.

Olympus is built on Big data platform and technologies under Cloudera distribution like HDFS, Hive, Impala, Spark, YARN, Sentry, Oozie, Kafka.

Our team interfaces with a vast client base and works in close partnership with Operations, Development and other technology counterparts running the application production platform, providing quick resolutions and timely communications to their issues, and driving improvements to stability and efficiency practices to help us and the business succeed.

Team/Function Overview: MiFID II, Dodd Frank, Volcker regulatory initiatives are a key focus and priority for Global Markets, with focus on Asia regulatory bodies inclusive of MAS, HKMA, ASCII and JFSA. These regulatory requirements impact all product types and asset classes – Cash, ETD and OTC derivatives across Rates, Credit, Equities, FX, Commodities, Futures, Securitized Markets and Municipals. These requirements are driving fundamental changes to the way trading is done and require significant investment in technology platforms that support these activities. The Regulatory Support team is tasked with the responsibly of ensuring both the stability and data quality of our Regulatory platforms, ensuring that Citi meets the highest standards of compliance with external regulators globally.

------------------------------------------------------

Job Family Group:

Technology

------------------------------------------------------

Job Family:

Applications Support

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

  • AVP - Application Support Senior Analyst (Hybrid)

    2 weeks ago

    Singapur, Singapore 11112 Citibank, N.A. Singapore Full time

    The Application Support Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas...

  • AVP - Application Support Senior Analyst (Hybrid)

    4 weeks ago

    Singapur, Singapore 11112 Citibank, N.A. Singapore Full time

    The Application Support Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas...

  • AVP - Applications Support Senior Analyst (FX) – Hybrid

    6 days ago

    Singapur, Singapore 11112 Citibank, N.A. Singapore Full time

    The Application Support Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas...

  • Application Support Analyst

    1 month ago

    Singapur, Singapore Delaware Full time

    Careers divider Jobs divider Application Support Analyst divider Application Support Analyst no experience, some experience, consultant Singapore share on Being part of delaware means becoming part of a dynamic, horizontal company culture that prides itself on taking care of its employees. We focus on end-to-end projects that challenge...

  • AVP - Application Support - Mainframe (Hybrid)

    2 weeks ago

    Singapur, Singapore 11112 Citibank, N.A. Singapore Full time

    Role Overview: Citi Singapore is seeking an experienced Application Support Senior Analyst within their Security Services - Production Support Department. You will be working closely with colleagues in APAC, EMEA and NAM to ensure perfect 24/7 support of our franchise critical applications. In addition, you will also partner with Level3 Support team,...

  • AVP, Credit Analyst, UOBAM

    1 month ago

    Singapur, Singapore United Overseas Bank Full time

    AVP, Credit Analyst, UOBAM Posting Date: 28-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: UOB Asset Management Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North...

  • Application Support Analyst

    2 weeks ago

    Singapur, Singapore Steenbok Full time

    Throughout the years, our company has developed a specialized expertise in bridging applications across mobile, web, and traditional ERP systems via middleware. Today, our primary value to clients lies in our extensive experience and proficiency in seamless application integration.The PositionWe are seeking an Application Support Analyst (Core...

  • Application Support Analyst

    4 weeks ago

    Singapur, Singapore U3 Full time

    Application Support Analyst Minimum two years of relevant experience in supporting financial applications. Knowledge of account principles/rules is a plus. Good hands-on experience with SQL queries and PL/SQL scripts. Good technical skills in Java J2EE and Unix Shell scripting to troubleshoot incidents from codes. Possess strong analytical,...

  • CCS-Application Support Analyst

    2 weeks ago

    Singapur, Singapore Crédit Agricole CIB Full time

    Job description Business type Types of Jobs - IT, Digital et Data Job title CCS-Application Support Analyst Contract type Fixed-Term Contract Job summary Position As Application Support Analyst, you will be involved with innovative and fully DevOps oriented teams in order to provide support for both the Asian and Europe Region. This...

  • CCS-Application Support Analyst

    3 weeks ago

    Singapur, Singapore Crédit Agricole CIB Full time

    Job description Business type Types of Jobs - IT, Digital et Data Job title CCS-Application Support Analyst Contract type Fixed-Term Contract Job summary Position As Application Support Analyst, you will be involved with innovative and fully DevOps oriented teams in order to provide support for both the Asian and...

  • Application Support Analyst

    4 weeks ago

    Singapur, Singapore IHiS Full time

    Position OverviewThe candidate will assists senior team members with support the maintenance and update of an existing pharmacy Automation System. This System is the first in region to integrate different high-speed automated dispensing machines and robotics, smart conveyors and even industrial robot armatures and assembling industry. Pharmacy Automation...

  • CCS-Application Support Analyst

    6 days ago

    Singapur, Singapore Crédit Agricole CIB Full time

    Description du poste Position As Application Support Analyst, you will be involved with innovative and fully DevOps oriented teams in order to provide support for both the Asian and Europe Region. This position is part of a support team for core banking suit of application, named ISIS. It is deployed across the ASIA & EMEA in multiple...

  • Application Support Analysts

    1 month ago

    Singapur, Singapore U3 Full time

    Application Support Analyst Job Description / Requirements / Skills Proficient in C#, NET Framework, .NET Core, ASP.NET (Core), MVC, Web API, Entity Framework (Core) and SQL Server. Good knowledge of Cloud computing, e.g. Azure, AWS. Good knowledge of performance optimization. Good at documentation, preparing technical proposals, conducting...

  • Application Support Analyst

    1 month ago

    Singapur, Singapore Steenbok Full time

    Over the years, it has cultivated a niche in interconnecting applications from mobile and web frontends to the traditional ERP systems through middleware. Today, its best value to the customer is its experience and ability in cross-application connectivity.To date, its business has remained as that of an outsourced IT arm to the industries.The RoleWe are...

  • Application Support Analyst

    1 month ago

    Singapur, Singapore Snaphunt Full time

    The OfferWork within a company with a solid track record of successWork alongside & learn from best in class talentExcellent career development opportunitiesThe JobWe are looking for an Application Support Analyst (Core Banking/Silverlake). You will be expected to be able to work both independently and as part of a support team.ResponsibilitiesBe a subject...

  • AVP - Information Security Analyst – Service Management

    1 week ago

    Singapur, Singapore 11112 Citibank, N.A. Singapore Full time

    The AVP - Information Security Analyst – Service Management is responsible for contributing to efforts in delivering security services and ensuring alignment of security operations with ongoing business needs. Additionally, this role demands continuous improvement in service delivery processes. Works closely with various lines of businesses within and...

  • Application Support Analyst

    2 weeks ago

    Singapur, Singapore Marex Spectron Full time

    Role Summary The Application Support team is responsible for providing technical support for all front office and post-trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the business systems used by control and support...

  • Application Support Analyst

    3 weeks ago

    Singapur, Singapore Marex Spectron Full time

    Role Summary The Application Support team is responsible for providing technical support for all front office and post-trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the business systems used by control and support...

  • AVP, Risk Management, GAM

    1 month ago

    Singapur, Singapore United Overseas Bank Full time

    AVP, Risk Management, GAM Posting Date: 24-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: UOB Asset Management Ltd AVP/Manager, Risk Manager, UOB Asset Management Ltd Established in 1986, UOB Asset management (UOBAM), a wholly-owned subsidiary of United Overseas Bank, is the Asian asset manager in the region with...

  • Application Support Engineer

    1 month ago

    Singapur, Singapore IHiS Full time

    Position OverviewThe Application Support Analyst provide application support to users. The candidate poses a structured and analytical approach to the identification, diagnose and rectification of user reported issues.Role & Responsibilitiesa) Provide applications troubleshooting and on-site support. b) Log, escalate and follow through with issues. c)...