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Payment Experience Associate

4 months ago

Singapur, Singapore Flywire Full time
The Opportunity:

We, at Flywire, are seeking a Payment Experience Associate (Vietnamese Speaking).

Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems. 

As part of this role, you will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Payment Experience Associate is a problem-solver, who is excited to be a part of a spirited team and is a knowledge expert to solve complex payer inquiries. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. Strong written and verbal communication skills are also required. The role offers a strong base to build a career within Flywire.

Handle customers' questions and concerns by phone, chat, and email with speed, professionalism and empathy Be a brand ambassador and make a positive first impression of Flywire Provide efficient and personalized solutions to Flywire users Carry out proactive payer outreach, as needed, to support the completion of a booking Collect feedback to better understand payment issues and payer trends - be the voice of the payer within Flywire escalating insight to Experience Specialists Conduct daily follow-up with previously unresolved requests Find ways to make our services more convenient for payers Be inspired to take initiative in new projects Have fun while working hard with a goal-oriented team

Here’s What We’re Looking For: 

Fluency in English and Vietnamese to support our Vietnamese and English speaking markets. Excellent phone etiquette and the ability to listen, understand, and find a solution to complex customer requests The desire to talk to customers on a daily basis Comfortable multi-tasking; ability to perform under pressure Ability to work on a flexible schedule (e.g. shift rotations, public holidays) Familiarity with CRM software

What We Offer:

Competitive compensation, including Restricted Stock Units  Employee Stock Purchase Plan (ESPP) Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams) Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media Dynamic & Global Team (we have been collaborating virtually for years) Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates  Be a meaningful part in our success - every FlyMate makes an impact Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers)