Executive Director, eCommerce(S2BPay)

4 weeks ago

Singapur, Singapore Standard Chartered Bank Full time

Role Responsibilities

Overview

Delivering digital collections experiences to our client base with a keen eye for the future. The role is expected to lead the growth and development of the eCommerce proposition in the cash value chain and the impact on the digital collections value proposition for the future.

Strategy

Driving the eCommerce agenda that will enhance the underlying Product Fee, float and attract liability balances Providing inputs on the development of the wider Cash agenda and develop and drive initiatives under those Lead specific initiatives to gain broader market share, support key client implementations from product management perspective, win share of mind, demonstrate subject matter expertise to help teams across regions/countries and support sales and relationship management teams during clients pitch, RFP and mandate processes Define future revenue streams in line with the identified new or enhanced product strategy Manage both cost and investment of product build, through optimized implementation plans

Business

Have hands-on execution and driving key product initiatives that will include launching new products in existing and new markets, enhancing existing capabilities and features for Straight2Bank Pay. Ability to identify opportunities to enhance the overall product value proposition and experience Drive Product Innovations and Commercialisation with Sales, RMs and Country Teams Own P&L responsibility for Straight2Bank Pay product offering Interact with functional and cross functional stakeholders across Sales, Relationship Management, Product Development, Operations, Technology, Service, CFCC, Risk Functions, DCDA etc on global and country basis to ensure product agenda’s are prioritized and activities are aligned and delivered in line with the Product, Country & Segment Agenda Support sales teams via deal engagements, identifying and executing opportunities to drive revenue growth Develop /Refresh Client value propositions product collaterals for periodic internal and external distribution. Regular learning and awareness sessions with sales/RM to further strengthen bench strength Provide product advisory support to Sales and implementation during pre-sales (understanding and defining solutions) and support initial implementation kick-off meetings/ process Defining and validating business case requirements in coordination with the Product Development team Organize rollout calls with country product managers Perform regular market intelligence on competitors’ offering and initiatives. Be market and competitor aware. Periodically, analyse the drivers for new trends through external exchanges and regular feedback from sales/ implementation teams/ RMs to ensure continuous relevance of our product solutions to clients

Processes

Proven knowledge in terms of mapping, designing, and implementing omnichannel integration processes to deliver superior solution, service and sales experiences Display awareness and understanding of the Risk Frameworks for Transaction Banking Work with risk and compliance on improving the existing framework to facilitate business growth. Providing clear business case for justification and investment

Risk Management

Take the initiative regarding regulatory, reputational, and ethical matters to ensure compliance Coach and manage the team in these matters and ensure they are adequately trained in and cognisant of regulatory, reputational, and ethical risks Embed in Team culture - the Group’s values and code of conduct to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes, and applicable regulations. Ensure that Risk Management matters that are brought to the job holder’s attention are subject to direct remedial action and/or ensure adequate escalation to Regional / Country Banking Heads and Group/governance committees, as appropriate

Governance

To own and be responsible for the management of the product program and keep products updated with relevant regulatory, market and clients requirements for Straight2Bank Pay Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and where required, oversee changes in these areas Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role to ensure product compliance.

Regulatory & Business Conduct

Take personal responsibility for embedding the highest standards of ethics, including regulatory & business conduct within team & across SCB. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Our Ideal Candidate

10+ years experience in banking industry with 5 years of working experience in fintech or relevant industries.  Master’s Degree or professional certification or membership is an added advantage Deep knowledge of cash management products and good understanding of multinational and local corporate and FI segment clients needs. Experience with owning the entire product lifecycle, from inception to launch and ongoing product management/enhancements. Experience working with a leading payments service providers or in the e-commerce/ mobile financial services domain would be an added advantage. Proven track record in building and deploying digital products / solutions that have created significant value for customers and contributed to revenue growth. Displays challenger mindset and collaboration in engaging, reviewing, revising, or co-creating products and relevant governance frameworks within the organization with a broad range of stakeholders. Strong business project management skills, with proven track record of managing multiple projects. Strategic thinker with demonstrated ability to drive results and influence without authority across a global organization in a matrix environment. Out-of-the-box, innovative thinking coupled with an enthusiastic “can-do” attitude. Self-directed and able to find answers and solutions with minimal guidance. Strong interpersonal skills with demonstrable very good stakeholders management. Experience in setting up commercialization plans for products. Creative mind and open to feedback and alternative perspectives Experience working across multiple markets Strong persuasive skills and results-orientation to create win-win partnerships

Role Specific Technical Competencies

Cash Management Product Management Project Management Communication Strategic & Future Thinking Analytical Leadership and People

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