Case & Project Manager, Singapore

3 weeks ago

Singapur, Singapore Gilead Sciences Singapore Pte. Ltd. Full time

Description

The Case & Project Manager is responsible for monitoring all activities and successfully facilitating a patient’s case from enrollment to the program through case completion while providing an exceptional customer experience throughout the entire process. This role will also be working closely with internal cross-functional team members to plan, manage & execute Commercial-related projects. This position reports to the Country Business Unit Director and is based in Singapore .

The ideal candidate possesses at least these competencies:

Excellent communication and interpersonal skills (in English and local language) with the ability to establish effective relationships with a range of internal cross-functional teams, healthcare provider team(s) and customers

Ability to identify issues, seek solutions, manage patient cases in a timely manner

Strong ability to coordinate with both customer and non-customer-facing cross-functional partners to rapidly address customer issues

Efficient, organized, and able to manage short timelines in a fast-paced environment with the ability to support highly complex multiple activities simultaneously

Key Responsibilities

Manage patient cases from the enrolment until delivery to the hospital:

Review each case upon receipt of referral to determine appropriate next steps based on defined process

Manage communications with healthcare providers and internal team members

Constantly update the tracking system to ensure timely and smooth coordination for the providers

Answer incoming hotline calls (from facilities, HCPs, internal team members etc.), as needed

Field customer complaints and respond in a timely manner

Enter case data into the program system

Respond to emails and case-related questions from internal and external customers that need to be addressed immediately by a case manager

Participate in regular check-ins and meetings with team

Lead coordination efforts between multiple parties including but not limited to providers, physicians and their staff, treatment center billing departments

Constantly keep physician and physician’s team updated on the status of the case

Facilitate and manage the coordination of the product and ancillary supplies needed for treatment, document and manage all communication during the process

Ensure timelines and customer commitments are met

Coordinate with internal quality, supply chain and other internal teams to execute the process and resolve issues

Act as the functional expert for the Kite Konnect™ Hospital Portal

Act as the interface between the Kite Pharma Account and Quality teams regarding site identification, approval and scheduling training

Attend and assist with site visit training, customer and hospital meetings

Work on special projects in close collaboration with cross-functional partners to ensure:

Delivery of high-quality project plans

Effective management and communication of project activities to ensure all stakeholders are fully informed and knowledgeable of project activities and their status

Control of project timelines

Ensure consistency and efficiency of all relevant departmental operations and alignment with company procedures, policies, and processes

Basic Qualifications

Excellent communication (written and verbal) and interpersonal skills with the ability to establish effective relationships with a range of internal cross-functional teams, healthcare provider team(s) and customers

Effective problem solving, case management and customer service skills

Strong ability to coordinate with both customer and non-customer facing cross-functional partners to rapidly address customer issues

Demonstrated analytical and technology skills, including proficiency in Microsoft Office Suite

Minimum Bachelor's degree (Science degree preferred)

Company Overview

Kite is a biopharmaceutical company engaged in the development of innovative cancer immunotherapies with a goal of providing rapid, long term durable response and eliminating the burden of chronic care. The company is focused on chimeric antigen receptor (CAR) and T cell receptor (TCR) engineered cell therapies designed to empower the immune system's ability to recognize and kill tumors. Kite is based in Santa Monica, CA.

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