Cargo - Account Executive (Sin Sales)

8 months ago


Singapur, Singapore Singapore Airlines Full time

Job Description

The successful candidate will be part of Singapore Sales (Cargo) team that is involved in maximising Sales revenue from freight forwarders to meet performance indicators (e.g. revenue, loads and load factor) for the station set by Sales & Marketing Division.


Job Requirements

Revenue/ tonnage performance 

Monitor forwarders’ performance and gather market intelligence on competitor activities/ key accounts to facilitate the formulation of appropriate sales strategies.  Engage forwarders regularly to strengthen business relationship and willing to meet customers’ occasional requests outside office hours. Action on Cargo Space Management (CSM) requests for adhoc support on weak flights by contacting forwarders for more supports Monitor and review forwarders allocation utilization with Sales Managers. Gather market intelligent from the forwarders on the cargo situation and demand locally

Account management function

Primary contact for a number of key forwarders and take responsibility for their performance. Respond to SQ appointed forwarders and SIN based GSAs requests for quotation (RFQ) for adhoc shipments via SFM/email/calls. Liaise with SIN reservation to secure space for shipments. Escalate to Sales Manager and NPM team to secure space for shipments. Consolidate forwarder’s allocation requests and request allocation from the respective Supervisors regions in charge and Sales Managers Inform forwarders for space allocation revisions or changes as and when required

Operational matters and other duties

Work closely with operational department to check on loadability of shipment and space requirements before requesting for space to CSM Liaise with destination stations to check on technical requirements. Eg: security arrangement at destination, onward trucking at destination, flatbed truck and crane availability, MDL weight limit, clearance time at destination etc Liaise with internal departments to check on pricing matters. Eg; Cost of onward trucking, cost of interline arrangement, early lodge in charges, cool room charges. Coordinate and work closely with various departments to secure additional capacity, plan trucking arrangements and charters. Update Sales Force Mobility on the adhoc booking and shipments’ status Work with Sales Support team to prepare contracts Work with accounts to investigate and verify post flight billing disputes. Assist forwarders on IT system matters such as FHL/FWB messaging procedures.


Requirements

Diploma holder in Logistic, Marketing, Business or Sales-related courses  Experience in air cargo industry, with Sales & Accounts servicing experience. Preferably with driver’s license and own vehicle Knowledge of local air cargo operations System knowledge and IT skills (eg: MS words, excel, SFM, and etc) Possess good communication and interpersonal skills Good negotiation and analytical skills Good interpersonal skills Customer-focused and service-oriented Ability to persuade

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