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Senior Manager, Service Operations, South East Asia
4 months ago
Management of the Region
Enables and manages the execution of operations in the South East Asia & Taiwan region which consists of the following: 1. Supply Chain Management 2. Customer Care Center Management 3. Provides functional guidance to Country Services & Operations Managers Develops the organization to enable execution excellence of Order Realization Process (ORP) and services delivery processes. Overall responsibility to realize Sales with Supply Chain Manager. Ensures short term & long-term planning (planned Maintenance) is timely crafted and communicated to the field teams Strong Advocate Customer Centricity & end to end process compliance Accountable for CAS.
Account Management Operations
Supports sales team within the Order Acquisition Process (OAP) Responsible for customer satisfaction in relation to operations activities
People Management
People management, including selection, development, goal setting and performance management. Ensures overall high level of talent engagement levels and year on year improvement on the Employees Involvement Survey (EIS) score.
Quality & Regulatory
Take vital actions, including the deployment of team objectives, to ensure full compliance with all Business and Q&R policies and procedures.
Key Measurement of Success:
Inventories and costs management (inventories, physical distribution) CAS EIS
Qualification and Experiences:
Degree level education or equivalent Proven experiences in CSD Experience with leading a cross functional team within an international matrix organization. Proven track record in change management Proficient in English, verbal and written in addition to local language.