Senior Associate Director, Investor Operations

1 month ago

Singapur, Singapore MUFG Investor Services Full time
Job Description

  • Manage deliverables while ensuring adherence to company and department policies and procedures relating to Client Operations and Transfer Agency such as NAV reporting, investor registration, dealing, investor reporting and cash.
  • During Japanese business hours serve as a main contact for daily client inquiries from the client servicing desk at our parent company. Manage these queries to a satisfactory closure, or appropriately handed off to the source team, in line with Japanese client service expectations.
  • Handle any sensitive or escalated queries/concerns from Clients, Investors, Fund Managers or internal MUFG Departments following a high-quality standard in line with Japanese clients’ expectations.
  • Support Client Operations and Investor Operations teams with their deliverables as per the need.
  • Support teams and departments across locations, and direct reports with training and guidance on Japanese client servicing as per the need.  
  • Foster a professional environment of encouraging personal and professional development.
  • Foster collaboration across business units and regions to ensure we deliver against the highest standards in the industry in terms of Japanese client servicing.
  • Support Client Operations and Investor Operations projects, initiatives, and risk mitigation within your team and across teams, encouraging participation, constructive feedback and idea generation from the team members.
  • Support and Promote MUFG's core values of Trust, Challenge & Empowerment, Passion for Clients and Openness and Honesty.

Qualifications

  • Demonstrate team management experience in Investor Services, Fund Administration or related industry
  • Strong people leadership skills
  • Strong client/customer service management experience
  • Demonstrate experience and ability to lead/facilitate/adopt technology led changes
  • Strong organizational skills with ability to effectively manage multiple priorities and meet deadlines
  • Professional written and verbal communication skills when dealing with Clients, Investors, colleagues 
  • Demonstrate business logic and risk adverse approach to resource management and operations
  • Demonstrate an ability to work independently and collaboratively to solve complex issues and provide guidance, assistance and training when require


Additional Information

At MUFG Investor Services, we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and, stay connected to their team and our culture. When we make Hybrid Working plans, we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.

MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.

MUFG is an equal opportunity employer.

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